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National award for KIDS Special Educational Needs and Disability (SEND) service

14 December 2020

KIDS SEND Mediation Service, which is jointly commissioned by NHS Norfolk and Waveney Clinical Commissioning Group (CCG) and Norfolk County Council, has recently been announced as winner of the prestigious National SEND Mediation Award 2020.

KIDS SEND Mediation Service is an independent mediation and disagreement resolution service, which is free of charge for parents/carers and young people.  The service helps to settle disagreements between parents or young people and local authorities and schools or other education providers.  These disputes are often about the special educational needs and disability (SEND) of children and young people and how best to meet their needs.

John Fisher, Cabinet member for Children’s Services, said “This award is wonderful recognition for the impact of the KIDS service for children and families in Norfolk.  We’re committed to doing everything we can support families and young people, and commissioning KIDS to act as a mediation service in Norfolk is another part of that service.  Meditation is an effective path forwards for both parties involved, so we'd encourage both sides to make use of this excellent service."

Mark Gower, Designated Clinical Officer (SEND) for Norfolk and Waveney CCG, said: “We are pleased that we have commissioned KIDS to help resolve SEND related disagreements between families, schools and commissioners, the level of satisfaction among service users has been consistently very high.”

SEND Mediation is free of charge for families and can be arranged quickly.  Going to mediation does not take away your right to make a tribunal appeal.  This means that in the few cases where agreements are not reached in mediation, an appeal can still be lodged.

Read more about the Norfolk and Waveney SEND mediation service.

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