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#WeNeedMore on-call firefighters

26 February 2021

Residents of Norfolk looking for a new challenge and a chance to make a real difference are invited to consider a career as an on-call firefighter to help fill vacancies across the county and protect Norfolk and its people.

With more people now based at home, and the last year underlining how communities can really pull together, now is the perfect time to consider if it's for you.

Norfolk Fire and Rescue Service is supporting the National Fire Chiefs Council’s national on-call recruitment week. The campaign, #WeNeedMore, will run from 1-7 March to raise awareness and to encourage people from all backgrounds to consider a rewarding career in the fire service.

Working as an on-call firefighter means being involved in a wide range of activities in your local area, from responding to emergency calls to carrying out work in local communities and supporting their needs, or providing fire prevention advice to help to keep people safe.

On-call firefighters must live or work within five minutes of an on-call station, and respond to 999 calls via an alerter system. They also attend weekly training nights.

Margaret Dewsbury, Cabinet Member for Communities and Partnerships at Norfolk County Council, said: “We want people to understand the role of an on-call firefighter and, if they like the idea of being part of one of the teams, encourage them to come and find out more.

"When we talk to our on-call firefighters, here in Norfolk, they tell us that they enjoy having an exciting and challenging role that fits around their life and main career. They also enjoy the sense of belonging to their community, which so many people have demonstrated over the past year.

"So, our goal is to galvanise the community spirit of people, from all walks of life, and show them that they have the potential to fill this role.”

Chief Fire Officer Stuart Ruff said: “We’re not looking for a particular type of person as every member of our team brings something different and valuable. If you are interested please contact us - let us help you to see what you might be able to achieve.”

"In Norfolk, there is a particular need for daytime cover at some of our rural stations and with more people now working from home in their primary career, they could be the perfect candidates.

“We are really grateful to employers across Norfolk who release staff to be able to commit to supporting their communities. Employing on-call firefighters brings great benefits to our service, to local communities and to those businesses as their staff learn a range of transferable skills.”

Norfolk Fire & Rescue Service has produced some new brochures highlighting what’s involved so people can find out more about the application process, training and career progression available. There is also a brochure for potential employers of on-call staff so they can find out about the commitment involved.

There are also details available about the average number of callouts and incidents at each of Norfolk’s 39 on-call stations, so people can see the level of commitment involved where they are.

Following the on-call week, the service will be hosting a question and answer session for people to find out more. This will be held online on Thursday 18 March at 7pm. To register interest in attending, please email

There is also the facility on the website for potential applicants to request a call back with a member of staff, so they can discuss any details before they apply.

Norfolk Fire & Rescue Service can offer flexible work to fit around study, work and family commitments, provide first class training and development opportunities and a chance to make a real difference in your local community.

There are currently vacancies at: Attleborough, Dereham, Diss, Downham Market, East Harling, Great Yarmouth, Heacham, Hingham, Holt, Hunstanton, King’s Lynn, Loddon, Massingham, Outwell, Reepham, Sandringham, Swaffham, Watton, Wells, West Walton and Wroxham. 

For more information about on-call recruitment go to

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