Cookie Consent by PrivacyPolicies.com Eighty three day service users in Norfolk are already benefitting from Alcove Video Carephones to help them stay connected with their support workers, friends and loved ones. - Norfolk County Council

Eighty three day service users in Norfolk are already benefitting from Alcove Video Carephones to help them stay connected with their support workers, friends and loved ones

09 June 2021

The current pilot scheme in Norfolk is aiming to provide 200 devices to users and is asking those who could benefit to come forward for referral.

Kim, 53 from Morton on the Hill, is one user who has already received her Video Carephone.  While Kim normally attends Dereham Community Hub, she has been shielding during lockdown and even though she lives with her Aunt and Uncle, she felt lonely and really missed talking to her friends and support workers at the hub.

Kim said: “After Christmas, we had to stay at home and couldn’t see anyone. I really missed my friends and the staff at the hub. Vicky gave me my tablet (Alcove Video Carephone), and I love it. It is perfect, I get to ring my friends and they ring me. I have seven people on there now.

 “You just touch their picture on the screen and it’s really easy,” she says. It’s more comfy talking to them over the device and it is very relaxing. I don’t need to use my Aunt and Uncle’s phone. This is mine and I can call whenever I like.”

Trevor, 58 and living in supported living in Wymondham, is another user who has found the Video Carephone gives him new ways to connect with friends and family.

Trevor said: “I was very bored during lockdown but now I can see my brother and they were happy to see me. They love seeing me on the device. It’s very easy to use and it is important we have that. On the telephone you can’t see them at all.

“I speak to Andrew, my friend, as we are doing a project on World War 2. I have not used technology before and it is brilliant.”

Councillor Bill Borrett, cabinet member for adult social care and public health, said: “It’s wonderful to see this technology in use and helping people stay connected. Even as lockdowns ease, we may not all have the same opportunities to meet people in person that we once did, and helping those who might otherwise be digitally excluded stay in touch, even those like Trevor who haven’t used technology before, is vital in keeping everyone included in our communities.”

The pilot is funded by the Norfolk and Waveney Sustainable Transformation Partnership and is being rolled-out together with technology company, Alcove and change consultancy Rethink Partners.

In the first three months of the pilot, running to mid-May, 83 referrals were made to Alcove for the devices.

Residents who receive an Alcove Video Carephone will not only be able to join in on activities virtually, but will also have greater contact with their friends and family through video calls, preventing loneliness and isolation.

Users are being supported to set up the Alcove Video Carephones and their friends and family members can also be added during set-up. The devices have an embedded SIM Card and users do not need WIFI to use the device.

If you know someone who would benefit from a device, especially those who cannot access their usual activities or is isolated and is not able to access mainstream technology, please email alcovereferrals@norfolk.gov.uk and we will assess their suitability.

More information on Day Services.

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