St Stephens and Surrey Street area

Start: Saturday 8 January 2022

Expected completion (phase two): October 2022

Download the Public Information Notice to find out more, including details of traffic management, road closures and diversion routes while work takes place.

In September 2020 we proposed changes to St Stephens Street in Norwich.

The changes proposed seek to improve facilities, primarily for pedestrians and public transport users by:

  • Enhancing the look and feel of the area
  • Creating additional space for waiting passengers
  • Reducing bus delays by making it quicker and easier for buses to set down and pull away
  • Improving pedestrian links between Norwich Bus Station and the city centre


  • This area is a retail area, key transport hub and gateway to the city centre
  • Bus delays caused by the current street layout impact passengers, bus operators and contribute to city centre pollution levels
  • There is already a high volume of pedestrians using this area and increasing levels of accommodation close by
  • Bus waiting areas can become crowded and pedestrian movement restricted
  • Limited pavement space on Surrey Street can also restrict pedestrians

Read more details about the St Stephens Street project.

Service changes during construction

All shops on St Stephens Street will remain fully accessible to pedestrians throughout construction, however all bus services are temporarily relocated to stands at on Castle Meadow, Rampant Horse Street and Norwich Bus Station.

Look up the temporary stands and check with your bus operator for any alteration to timings.

The taxi rank has been temporarily relocated to Farmers Avenue. 


We consulted the public on our initial proposals detailed above in September 2020 and a report was presented to the December meeting of the Transport for Norwich Joint Committee.
Plans were then revised in response to the consultation feedback and taken back to Committee in June 2021.

View the report - agenda item 10.

The revised design seeks to increase capacity within the bus station itself, rather than on St Stephens Street and also retain two way traffic on Surrey Street.

Councillors voted to approve the revised scheme for construction at the meeting held on 10 June permitting Council officers to progress the legally required traffic orders associated with these proposals.

Full minutes of all discussions and the final plans approved for construction are available on the above link.

Phase One works on Surrey Street were completed in November 2021

The substantial works on St Stephens Street will be carried out in the first half of 2022 with further updates on final phases on Red Lion Street and William Booth Street to be issued later in the year.

Every effort will be made to complete works as quickly as possible and we thank the public and all businesses for their patience while works are carried out.

The Department for Transport (DfT) has awarded £32m of funding to TfN from the Transforming Cities Fund to deliver a range of schemes across Greater Norwich. These projects aim to improve access to jobs, training and retail by supporting improvements to sustainable modes of transport, while also responding to issues around air quality.

More information about our application to the DfT and all the proposed schemes can be found at on our Transforming Cities page. You can also read more about previous, current and future TfN projects by visiting Transport for Norwich.

Overview of changes

The proposal focuses primarily on St Stephens Street but includes a number of improvements in the surrounding area. The main changes by area are as follows:

St Stephens Street

  • New bus shelters and additional waiting areas
  • New level access crossing points (raised tables)
  • New bus stop alignment to improve transit times
  • New digital screens with real time passenger information
  • New seating and landscaping features
  • New taxi rank (for north and southbound travel)
  • New loading bay

Surrey Street

  • Pavement widening to improve access between Norwich Bus Station and the city centre

William Booth Street

  • Pedestrianised
  • Level access paving throughout

Red Lion Street

  • New bus shelters
  • New taxi rank

St Stephens bus diversions

Bus stops will be closed on St Stephens Street from January 8 for at least 8 months. Buses will be diverted to other stops around the city.

Artist's impressions

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