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St Stephens and Surrey Street area

Start: Tuesday 31 August 2021

Expected completion (phase one): November 2021

In September 2020 we proposed changes to St Stephens Street in Norwich.

The changes proposed seek to improve facilities, primarily for pedestrians and public transport users by:

  • Enhancing the look and feel of the area
  • Creating additional space for waiting passengers
  • Reducing bus delays by making it quicker and easier for buses to set down and pull away
  • Improving pedestrian links between Norwich Bus Station and the city centre


  • This area is a retail area, key transport hub and gateway to the city centre
  • Bus delays caused by the current street layout impact passengers, bus operators and contribute to city centre pollution levels
  • There is already a high volume of pedestrians using this area and increasing levels of accommodation close by
  • Bus waiting areas can become crowded and pedestrian movement restricted
  • Limited pavement space on Surrey Street can also restrict pedestrians

Traffic Regulation Order consultation

In September 2020, we carried out a consultation on proposed changes to the St Stephens Street area of Norwich. Since then, plans have been revised in response to the feedback received and the new proposals approved for construction by the Transport for Norwich joint committee in June this year. We are now advertising the Traffic Regulation Orders (TRO) that will allow us to carry out the changes.

Following consultation feedback on the initial proposals, the revised scheme includes:

  • New ‘saw-tooth’ bus bays with new bus shelters
  • Increase in number of bus stops on St Stephens Street from 10 to 12
  • New paving and road surfacing, including pavement widening and new landscaping to give more space for those walking through the area
  • Reconstruction of pedestrian islands and crossing points
  • More seating
  • Relocation of the St Stephens Street Hackney Carriage taxi rank from outside Lakeland to outside Marks & Spencer, with additional spaces for taxis on Red Lion Street and Castle Meadow. This will increase the overall number of spaces from five to six, assuming 6m per space

To read more information on the changes, please see the documents available on this webpage in the downloads section. You can also visit our consultation finder to view the two TRO legal notices, which include details of how to object to the orders.

If you have any queries about the TRO consultation or the project in general, please email or call 0344 800 8020. The deadline for responses to the TROs is Tuesday 30 November 2021.


We consulted the public on our initial proposals detailed above in September 2020 and a report was presented to the December meeting of the Transport for Norwich Joint Committee.
Plans were then revised in response to the consultation feedback and taken back to Committee in June 2021.

View the report - agenda item 10.

The revised design seeks to increase capacity within the bus station itself, rather than on St Stephens Street and also retain two way traffic on Surrey Street.

Councillors voted to approve the revised scheme for construction at the meeting held on 10 June permitting Council officers to progress the legally required traffic orders associated with these proposals.

Full minutes of all discussions and the final plans approved for construction are available on the above link.

Phase One works on Surrey Street are currently underway with a second phase due to be scheduled for early in 2022.

The Department for Transport (DfT) has awarded £32m of funding to TfN from the Transforming Cities Fund to deliver a range of schemes across Greater Norwich. These projects aim to improve access to jobs, training and retail by supporting improvements to sustainable modes of transport, while also responding to issues around air quality.

More information about our application to the DfT and all the proposed schemes can be found at on our Transforming Cities page. You can also read more about previous, current and future TfN projects by visiting Transport for Norwich.

Overview of changes

The proposal focuses primarily on St Stephens Street but includes a number of improvements in the surrounding area. The main changes by area are as follows:

St Stephens Street

  • New bus shelters and additional waiting areas
  • New level access crossing points (raised tables)
  • New bus stop alignment to improve transit times
  • New digital screens with real time passenger information
  • New seating and landscaping features
  • New taxi rank (for north and southbound travel)
  • New loading bay

Surrey Street

  • Pavement widening to improve access between Norwich Bus Station and the city centre

William Booth Street

  • Pedestrianised
  • Level access paving throughout

Red Lion Street

  • New bus shelters
  • New taxi rank

Artist's impressions

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