Cookie Consent by St Stephens and Surrey Street area - Norfolk County Council

St Stephens and Surrey Street area

We are currently proposing changes to St Stephens Street in Norwich.

The changes proposed seek to improve facilities, primarily for pedestrians and public transport users by:

  • Enhancing the look and feel of the area
  • Creating additional space for waiting passengers
  • Reducing bus delays by making it quicker and easier for buses to set down and pull away
  • Improving pedestrian links between Norwich Bus Station and the city centre


  • This area is a retail area, key transport hub and gateway to the city centre
  • Bus delays caused by the current street layout impact passengers, bus operators and contribute to city centre pollution levels
  • There is already a high volume of pedestrians using this area and increasing levels of accommodation close by
  • Bus waiting areas can become crowded and pedestrian movement restricted
  • Limited pavement space on Surrey Street can also restrict pedestrians


The Department for Transport has shortlisted Norwich as a city that is eligible to apply for capital funding from the Transforming Cities Fund (TCF).

The county council’s successful application is based on a vision to “Invest in clean and shared transport creating a healthy environment, increasing social mobility and boosting productivity through enhanced access to employment and learning.”

This proposal forms a key element of our overall TCF bid and is part of a wider package of improvements proposed across Greater Norwich.

Read more on Transforming Cities

Overview of changes proposed

The proposal focuses primarily on St Stephens Street but includes a number of improvements in the surrounding area. The main changes by area are as follows:

St Stephens Street

  • New bus shelters and additional waiting areas
  • New level access crossing points (raised tables)
  • New bus stop alignment to improve transit times
  • New digital screens with real time passenger information
  • New seating and landscaping features
  • New taxi rank (for north and southbound travel)
  • New loading bay and signal-controlled crossing

Surrey Street

  • Pavement widening to improve access between Norwich Bus Station and the city centre
  • Contraflow cycle lane providing access to the Norwich Bus Station and All Saints Green
  • One way traffic from Norwich Bus Station to St Stephens Street (bus, taxi and cycle only)
  • New loading bay

William Booth Street

  • Pedestrianised
  • Level access paving throughout

Red Lion Street

  • New bus shelters (south side only)
  • New taxi rank

Detailed plans for the proposals can be downloaded on the links above.

If successfully funded, this scheme will be delivered by Transport for Norwich using money from the Department for Transport's Transforming Cities Fund.

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