There are more than 4,000 marked bus stops in Norfolk and around a further 2,000 unmarked stopping points, all of which are used by local bus operators. As a minimum a marked bus stop consists of a pole and flag.
Bus stop locations and related street furniture, eg timetable information cases, bus stop poles and flags in Norfolk, are maintained by Norfolk County Council. Bus shelters are maintained by the parish, town, borough or city council for the area in which they are located. Those at Norwich bus station and the park and ride sites are maintained by Konectbus.
Both Norfolk County Council and bus operators can provide new stops on the highway. Bus operators generally establish new stops using existing street furniture such as lighting columns when developing new routes or encouraging use of existing routes. There is no requirement for bus operators to consult local residents.
Norfolk County Council generally provides bus infrastructure at locations where improvements need to be made. This could be because there is no footway or because there is no existing street furniture.
Due to limited resources we can only investigate requests from city/borough/town or parish councils as this ensures that we are focusing our resources on locations which have the support of the community. If you would like to request a new stop or improvements to an existing stop, please contact your city/borough/town or parish council.
We will not provide or improve a bus stop at a location which we consider to be unsafe, or which is not supported by the bus operator.
Funding for new stops is limited and projects have to compete against others for funding.
Bus stops need to be convenient and within easy reach for the people that use bus services and this means that they often have to be located outside residential properties.
When choosing a location for a bus stop, the first consideration is always the safety of all highway users.
We then consider access to the stop and the closeness of services and locations which will benefit the most people.
Finally we try to minimise disturbance to individual properties by siting stops on the boundary between properties or adjacent to gable ends, walls, hedges etc.
Sometimes we receive requests from residents asking us to move bus stops but we will only agree to do this when there are clear safety benefits in doing so.
If you are concerned that a bus stop is unsafe please get in touch with your town/parish council to outline your concerns.
Due to limited resources we can only investigate requests from city/borough/town or parish councils as this ensures that we are focusing our resources on issues which are of concern to the whole community.
Common concerns raised by residents include, littering, invasion of privacy, antisocial behaviour, emissions, and obstruction of access.
Littering
If passengers are disposing of rubbish on the road or in front gardens at bus stops then a bin can be requested from the local district council.
Invasion of privacy
We are authorised to place bus stops on the public highway at appropriate locations.
We do our best to locate stops on the boundaries between properties and/or adjacent to walls, fences, hedges etc to minimise impact on adjacent properties.
There is no evidence to suggest that a bus stop outside a property decreases its value.
Emissions
Bus operators, district councils and Norfolk County Council all have a role to play in reducing the impact of emissions from vehicles.
Bus operators have to comply with environmental regulations and are encouraged to replace stock with newer, less polluting vehicles or to retrofit emission reducing equipment to their existing buses.
Driver training can also reduce emissions through adopting a more environmental friendly driving style.
If you are concerned about the length of time a bus waits with the engine running, contact the bus operator directly.
Obstruction of access
The location of bus stops can sometimes mean that buses temporarily block driveways.
The majority of buses only stop ‘on demand’ and do not stop on every journey. When they do a bus typically stops for 1-2mins before continuing its journey.
If you are concerned about the length of time a bus waits with the engine running, contact the bus operator directly.
New bus stops can be provided by Norfolk County Council at the request of parish councils or bus operators.
Before installing new stops, we will speak with your city/borough/town or parish council, Highway Engineer and the bus operator to agree a suitable location.
If you would like to request a new stop, contact your city/borough/town or parish council in the first instance to discuss your request and to ask for their support.
Existing bus shelters in rural areas
In rural areas the majority of bus shelters are owned and maintained by the relevant parish or town council.
If you want to report a problem with/or damage to a bus shelter, you need to contact your local parish/town council.
Existing bus shelters in urban areas
In Norwich, Great Yarmouth or King’s Lynn, the responsibility for bus shelters lies with the local district, borough or city council.
If the shelter has an advertising panel then it is maintained by Clearchannel. These shelters have a unique number printed on their upper panel. If you want to report a problem with a Clearchannel bus shelter call their fault report line on 0800 731 3699.
If the shelter does not have an advertising panel, contact the local district, borough or city council.
Bus shelters at the Norwich Park and Ride Sites and Norwich Bus Station are maintained by Konectbus.
Requests for new bus shelters
If you think that a bus shelter should be provided at your local bus stop contact your town or parish council.
If you live in Norwich, King’s Lynn or Great Yarmouth, contact the local district, borough or city council.
Norfolk County Council does not provide bus shelters, but we can help town/parish councils to do so by providing advice and assessing applications for bus shelters to be placed on the highway. In addition we can sometimes offer a grant towards the costs, but only when funding is available.
Local bus operators are responsible for timetables at most of the county's bus stops. Norfolk County Council provides printed information at main bus stations including Norwich, King's Lynn, Great Yarmouth Market Gates and other market towns.
You can plan your journey online at Traveline.
Bus operators provide up-to-date information in a number of ways, including SMS, phone, web, printed booklets and electronic displays.
Live bus departure displays are maintained by Norfolk County Council.
If you have problem to report or would like to comment on an electronic bus sign, email ptgdevelopment@norfolk.gov.uk.
