Lost Holdall cards

If you lose your holdall card, report it as lost or stolen as soon as possible.

Please contact our smart ticketing service provider SAM on 0300 300 0032 (local rates) or click here to request a new holdall by email. Be sure to give them your name and address.

We will then cancel your old card and make you a new card with any tickets you may have pre-loaded. Please note, if you use PAYG with sQuid, you will need to register your new card with your sQuid account so they can transfer the balance.

Norfolk County Council is a member of Smart Application Management - SAM (formerly SWSAL) a not for profit, member owned managed service provider. SAM provide Norfolk with smart ticketing systems, technical expertise and customer support. SAM are consulted to assist our customers.