Lost Holdall cards

Lost your holdall? You will need to report it as lost or stolen as soon as possible.

If you need a replacement holdall smartcard, log in to your account and click “Replace this holdall”. Please note: there is a £10 administration fee for replacing holdall smartcards.

We will then cancel your old card and make you a new card with any tickets you may have pre-loaded. Please note, if you use PAYG with sQuid, you will need to register your new card with your sQuid account so they can transfer the balance.

Norfolk County Council is a member of Smart Application Management - SAM (formerly SWSAL) a not for profit, member owned managed service provider. SAM provide Norfolk with smart ticketing systems, technical expertise and customer support. SAM are consulted to assist our customers.