Pre-paid tickets, Park and Ride and Fusion
Prepaid tickets loaded on your holdall work automatically on the bus. Just touch and go.
You can buy 1, 3 or 5 Day Fusion Tickets on your holdall smartcard to use on any participating operator service in the Greater Norwich area (valid for 28 days from day of purchase). Please note, refunds are not available for unused or expired tickets.
Park and Ride
Park and Ride Annual Ticket customer information
Your holdall card can also store Park and Ride annual tickets paid for by direct debit by completing our direct debit forms.
The direct debit monthly payment will be set at one twelfth of the annual ticket price.
If you have a holdall card already and want to start paying for an annual ticket by direct debit we will need to cancel the old card and order a new one for you with the rolling monthly annual ticket on it.
Completed forms should be sent to:
Park and Ride
Norfolk County Council
To stop your direct debit you must notify us by emailing firstname.lastname@example.org and cancel your direct debit with your bank.
You will need to tell us:
- Your name
- Your holdall smartcard number
- Your address
- Your telephone number in case we need to contact you
- The date that you wish to cancel your season ticket
If you paid for an annual ticket in full you will be entitled to a refund of the full, unused, months from the date that the card is cancelled on our system.
There is no need to destroy your holdall smartcard as you may wish to continue to use the sQuid travel purse to benefit from lower prices on the Park and Ride.