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Terms and Conditions for using our recycling centres

Recycling centres are busy places with heavy machinery operating and moving traffic, so it is important to follow our staff instructions to ensure your safety and that of other users and staff.  By using our recycling centres, you are agreeing to follow our site safety rules.

  • CCTV and ANPR is used for monitoring purposes, safety and security.
  • Please do not exceed the 5mph speed limit.
  • Please keep children under your close supervision they are your responsibility. For safety reasons we advise that young children remain in your car, recycling centres are busy and dangerous places and our staff reserve the right to insist that children under the age of 12 or unruly children are not allowed on site.
  • For safety, please keep your pets in your vehicle while you are at the recycling centre.
  • Wear suitable clothing, footwear and gloves when visiting.
  • Ensure materials are in manageable loads. Staff can help with bulky items but may not be able to help if waste is unreasonably heavy.
  • You may be asked to open your waste bags to ensure all recyclable items have been separated.
  • No throwing waste into high containers from ground level – use the steps provided.
  • Please park without driving over the pedestrian areas and follow staff guidance.
  • Smaller recycling centres close periodically during normal opening hours due to service vehicles entering the centre to empty or change the bins.This will normally be for a maximum of 30 minutes.No public vehicles or customers are allowed on site during these times.
  • Do not attempt to retrieve an item from any container – please ask staff for assistance.
  • No swapping or trading of materials on site.Customers should be aware that we reserve the right to civilly prosecute anybody who trades on our premises.Once the waste has been deposited it becomes the property of the contractor and may only be removed by licensed sub-contractors.Only items from Reuse Shops may be purchased from the centres.
  • Please do not park outside of the site and walk in with your materials.
  • No dead animals, or pet waste (apart from small amounts of small animal bedding e.g. rabbits, or guinea pigs which must be double bagged and labelled).
  • No hazardous waste accepted (apart from on the annual hazardous waste days) or asbestos.This includes any hazardous liquids, explosives, paint or hot ashes.
  • All DIY type waste is charged for under the Pay As You throw scheme www.norfolk.gov.uk/diywaste
  • Any purchase over £10 must be made by card (Mile Cross is card only).
  • Staff may ask you where the waste has come from if you are bringing large quantities to ensure it is your own household waste and you may be asked to sign a disclaimer form.
  • If using a trade vehicle, staff have the right to ask you to complete a disclaimer form to ensure it is your household waste.
  • All traders, community groups, schools, churches, etc. must pay to dispose of materials through the Pay As You Throw scheme www.norfolk.gov.uk/businesswaste
  • The staff are there to help you, so please treat them with respect. Any form of abuse toward our staff will not be tolerated.

 

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