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Terms and Conditions for using our recycling centres

If you are in self-isolation or have Covid-19 symptoms or have been in recent contact with someone else with symptoms, you must not visit the recycling centres under any circumstances.

Before you visit

Our recycling centres may not always be open – please check the recycling centre closures page for updates on which ones are closed before you visit.

Please wear sensible clothing, gloves and footwear.

While not mandatory, we encourage customers to wear a face covering when in the reuse shops and to keep your distance from others when visiting.

Please ensure you can unload materials yourself. If you have a physical disability or other condition that prevents you from putting your waste into the container on your own, please speak to a member of staff on site. They can give advice on how to dispose of the waste and how they are able to assist safely.

There may be long queues so try and avoid busy periods (weekends and mornings). If queuing becomes an issue, people may be asked to leave and return later.

Materials may be restricted due to lack of collections from sub-contractors.  Staff may ask you to bring the items back on another day.

Social distancing

Please keep a respectful distance from others during your visit. Follow staff instructions and signage.

Can I bring my trade or business waste?

All traders, businesses, community groups, schools, churches, etc. must pay to dispose of materials through the Pay As You Throw scheme.

Please note householders will have priority at busy periods.  Trade waste is not accepted at the weekends.  Please visit our business waste page for more details.

Can I still pay for DIY type waste?

Cash payments are accepted at all sites up to £10. Card payments are required for all payments over £10. Where possible, please continue to use contactless to make payments.

Can I still buy compost bins, bags and items from the Reuse shops?

Reuse shops are open for people to buy unwanted items for bargain prices, or to donate items for reuse.

You can also buy compost bins, bags of compost, garden waste bags, and winter gritting salt from recycling centres. 

Find out more about Reuse Shops

Additional terms and conditions

Recycling centres are busy places with heavy machinery operating and moving traffic, so it is important to follow our staff instructions to ensure your safety and that of other users and staff.

By using our recycling centres, you are agreeing to follow our site safety rules:

Vehicles

Do not let children or pets out of your vehicle.

Please do not exceed the 5mph speed limit.

Please park without driving over the pedestrian areas and follow staff guidance at all times.

Do not park outside of the parking bays or on the kerbs.

Please do not park outside of the site and walk in with your materials. If you require a visit on foot (including by bicycle at Mile Cross), you must book with us first by calling 0344 800 8020.

Smaller recycling centres close periodically during normal opening hours due to service vehicles entering the centre to empty or change the bins. This will normally be for a maximum of 30 minutes. No public vehicles or customers are allowed on site during these times for safety reasons. Please follow staff instructions at all times.

Bringing items to recycle

Please bring your waste in manageable loads that you can easily move to the containers.

Please do not dispose of recyclable items in black bags. Separate your waste before you visit the recycling centre.

No throwing waste into high containers from ground level (use the steps provided), or across the walkways into the compactors.

Do not attempt to retrieve an item from any container – please ask staff for assistance.

No swapping or trading of materials on site. Customers should be aware that we reserve the right to civilly prosecute anybody who trades on our premises. Once the waste has been deposited it becomes the property of the contractor and may only be removed by licensed sub-contractors. Only items from Reuse Shops may be purchased from the recycling centres.

Staff

Staff can help you find the right place to put your recyclables - please ask if you are unsure.

Please ensure you can unload materials yourself. If you have a physical disability or other condition that prevents you from putting your waste into the container on your own, please speak to a member of staff on site. They can give advice on how to dispose of the waste and how they are able to assist safely.

Staff may ask you where the waste has come from if you are bringing large quantities to ensure it is your own household waste and you may be asked to sign a disclaimer form.

If using a trade vehicle, staff have the right to ask you to complete a disclaimer form to ensure it is your household waste.

The staff are there to help you, so please treat them with respect. Any form of abuse toward our staff will not be tolerated.

Items not accepted

No dead animals, or pet waste (apart from small amounts of small animal bedding eg. rabbits or guinea pigs, which must be double bagged and labelled).

No hazardous waste accepted (apart from on the
annual hazardous waste days). This includes any hazardous liquids such as paint.

No explosives, fuel of any kind, asbestos, clinical waste, industrial waste or hot ashes.

All DIY type waste is charged for under the Pay As You throw scheme.

Business waste

Trade or business waste may include waste from business owners, charities, councils, churches, community groups or schools.  Such waste can only be accepted at some recycling centres for a charge. Not all business waste is accepted.

Staff may ask you where the waste has come from if you are bringing large quantities to ensure it is your own household waste and you may be asked to sign a disclaimer form.

If using a trade vehicle, staff have the right to ask you to complete a disclaimer form to ensure it is your household waste.

Security

CCTV and ANPR is used for monitoring purposes, safety and security. Photography or filming by any means is not permitted on any of our recycling centres. 

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