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Rubbish and recycling: coronavirus update

All recycling centres are open with social distancing measures in place

Following the Government’s announcement on 31 October of an England-wide lockdown we are pleased to say that all of our Recycling Centres will remain open as normal. Some reuse shops have reopened too.

We have had to make changes and this is especially challenging at our smaller part-time recycling centres (Bergh Apton, Docking, Snetterton, Wells-next-the-sea and Wereham).

Before you travel to the recycling centre you should consider whether there are other alternatives like online reuse platforms that can make use of your items or whether they can be recycled at home. You may find it easier to use local council services or private waste carriers.

You should not visit a recycling centre if any of the following applies to you:

  • Extremely vulnerable and are remaining at home for shielding purposes
  • Symptomatic with coronavirus (COVID-19)
  • In a 14-day household isolation

If you are in self-isolation, have COVID-19 symptoms, or if you have been in recent contact with someone else with symptoms, you must not visit our recycling centres under any circumstances.

Please continue to check our recycling closures page prior to your visit.

Before you visit 

You don’t need to book an appointment to visit any Norfolk recycling centres.

Make sure you wear sensible clothing, gloves and footwear. You do not need to wear a mask, unless Government advice changes. Initially, to control numbers, our centres re-opened to cars only but we have lifted the restrictions and all types of vehicle are now permitted entry.

As there are likely to be queues, please avoid the beginning and end of the day when it is busiest. The recycling centres will close at 4pm (Mile Cross Recycling Centre at 4.30pm) promptly and all vehicles will need to be clearing the site by this time.

There is no pedestrian access to our Mile Cross Recycling Centre. However, if you have no alternative option of visiting our recycling centre, please contact our customer service centre on 0344 800 8020 or email us at information@norfolk.gov.uk to make a special arrangement.

Social distancing

We have made changes so we can maintain social distancing on our sites. This is for your own safety and the safety of our staff.

  • We will be allowing smaller numbers of vehicles onto sites than normal. If queuing outside the site becomes an issue, we may ask some visitors to come back later.
  • Staff will not be able to help you unload items.
  • Only one person can leave your vehicle at a time, unless you need help unloading something heavy

Reuse shops

Caister, Mayton Wood, King’s Lynn and Thetford reuse shops will open on 2 December. Please check back later for details on other reuse shops.

Payments for DIY waste

We are only able to accept card payments. Please use contactless payments if you can.

Check if a recycling centre is closed

Disposal of waste

If you have been isolating due to a suspected case of coronavirus it is important that you dispose of your waste differently to help avoid the spread of the virus.

Personal waste (such as used tissues and disposable cleaning cloths) should be stored securely within disposable rubbish bags. These bags should be placed into another bag, tied securely and kept separate from other waste. Please put them aside for at least 72 hours before placing them in your usual external household waste bin.

Other household waste can be disposed of as normal.

Waste should be stored safely and kept away from children. If you live in a building with communal waste areas you should store your waste in the way detailed above for at least 72 hours before putting the bags in the communal area.

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