Rubbish and recycling: coronavirus update

Your local district, borough or city council collects your bins and household waste. Find out more about bin collection and recycling banks.

Before you visit 

You don’t need to book an appointment to visit any Norfolk recycling centres unless you are planning a pedestrian visit. If you need to visit on foot, book with us first by calling 0344 800 8020.

Pedestrian access to all Norfolk recycling centres is currently restricted for safety reasons. To arrange access on foot, call 0344 8008020 and provide the date, time and site you wish to visit, and your contact details. Please call us at least two working days before you wish to visit.

If you are self-isolating, have COVID-19 symptoms, or have been in recent contact with someone else with symptoms, please stay at home if you can and avoid contact with others.

Make sure you wear sensible clothing, gloves and footwear. We encourage the use of face coverings and these are required when inside our reuse shops.

To avoid busy periods, you may wish to visit later in the day when it can be quieter.

Social distancing

Please consider the concerns of other site users and keep a respectful distance from others while on site. 

Be prepared to unload materials yourself. If you need help, or have a physical disability or other condition that prevents you from putting your waste into the container on your own, speak to a member of staff on site. They can give advice on how to dispose of the waste and how they are able to assist safely.

Reuse shops

All our reuse shops are now open. We encourage you to use a face covering when visiting the shops.

As our shops are quite small. We may continue to restrict customer numbers at any one time. Please check with staff at your local reuse shop.

Payments for DIY waste

Cash payments are now accepted at all sites up to £10. Card payments are required for all payments over £10. Where possible, please use contactless to make your payment.

Waste disposal

If you have been isolating due to a suspected case of coronavirus, you should make sure that any person waste you bring to the recycling centre is stored securely in disposable rubbish bags.

Other household waste can be disposed of as normal.

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