While not mandatory, we encourage residents visiting the recycling centres to wear a face covering when outside of their vehicle and take suitable precautions when visiting. Social distancing measures will be in place, and we will be working to maintain these for the safety of both visitors and staff.
We have had to make changes and this is especially challenging at our smaller part-time recycling centres (Bergh Apton, Docking, Snetterton, Wells-next-the-sea and Wereham).
Before you travel to the recycling centre you should consider whether there are other alternatives, like online reuse platforms that can make use of your items, or whether they can be recycled at home. You may find it easier to use local council services or private waste carriers.
You don’t need to book an appointment to visit any Norfolk recycling centres.
You should not visit a recycling centre if any of the following applies to you:
Extremely vulnerable and are remaining at home for shielding purposes
Symptomatic with coronavirus (COVID-19)
In a 10-day household isolation
If you are in self-isolation, have COVID-19 symptoms, or if you have been in recent contact with someone else with symptoms, you must not visit our recycling centres under any circumstances.
Make sure you wear sensible clothing, gloves and footwear. You do not need to wear a mask, unless Government advice changes. Initially, to control numbers, our centres re-opened to cars only but we have lifted the restrictions and all types of vehicle are now permitted entry.
As there are likely to be queues, please avoid the beginning and end of the day when it is busiest. The recycling centres will close at 4pm (Mile Cross Recycling Centre at 4.30pm) promptly and all vehicles will need to be clearing the site by this time.
There is no pedestrian access to our Mile Cross Recycling Centre. However, if you have no alternative option of visiting our recycling centre, please contact our customer service centre on 0344 800 8020 or email us at firstname.lastname@example.org to make a special arrangement. If you're planning to visit Mile Cross on a bicycle, please be prepared to wait if there is a queue or book a pedestrian access slot.
We have made changes so we can maintain social distancing on our sites. This is for your own safety and the safety of our staff.
We will be allowing smaller numbers of vehicles onto sites than normal. If queuing outside the site becomes an issue, we may ask some visitors to come back later.
Staff will not be able to help you unload items.*
Only one person can leave your vehicle at a time, unless you need help unloading something heavy
* If you have a physical disability or other condition that prevents you from putting your waste into the container on your own please speak to a member of staff on site and seek advice on how to dispose of the waste.
Due to government restrictions, all our reuse shops are closed until further notice.
Payments for DIY waste
We are only able to accept card payments. Please use contactless payments if you can.
Disposal of waste
If you have been isolating due to a suspected case of coronavirus it is important that you dispose of your waste differently to help avoid the spread of the virus.
Personal waste (such as used tissues and disposable cleaning cloths) should be stored securely within disposable rubbish bags. These bags should be placed into another bag, tied securely and kept separate from other waste. Please put them aside for at least 72 hours before placing them in your usual external household waste bin.
Other household waste can be disposed of as normal.
Waste should be stored safely and kept away from children. If you live in a building with communal waste areas you should store your waste in the way detailed above for at least 72 hours before putting the bags in the communal area.
Types of waste we accept
Find out which items we do and do not accept at our tips, and which items you have to pay for