You don’t need to book an appointment to visit any Norfolk recycling centres unless you are planning a pedestrian visit.
Pedestrian access to all Norfolk recycling centres is currently restricted for safety reasons. To arrange access on foot, call 0344 8008020 and provide the date, time and site you wish to visit, and your contact details. Please call us at least two working days before you wish to visit.
If you are self-isolating, have COVID-19 symptoms, or if you have been in recent contact with someone else with symptoms, you must not visit our recycling centres under any circumstances.
Make sure you wear sensible clothing, gloves and footwear. We encourage the use of face masks, but they are not mandatory.
As there are likely to be queues, please avoid the beginning and end of the day when it is busiest. The recycling centres close at 5pm (Mile Cross Recycling Centre at 7pm) promptly and all vehicles must be clearing the site by this time.
If you're planning to visit Mile Cross Recycling Centre by bike, please be prepared to either wait with the motor vehicles if there is a queue or call in advance to arrange pedestrian access.
For the safety of customers and staff, please keep a respectful distance from others while on site.
If you have a physical disability or other condition that prevents you from putting your waste into the container on your own, please speak to a member of staff on site. They can give advice on how to dispose of the waste and how they are able to assist safely.
All our reuse shops are now open. We encourage you to use a face covering when visiting the shops.
As our shops are quite small, we will continue to restrict customer numbers at any one time. Please check with staff at your local reuse shop.
Payments for DIY waste
Cash payments are now accepted at all sites up to £10. Card payments are required for all payments over £10. Where possible, please use contactless to make your payment.
If you have been isolating due to a suspected case of coronavirus, it is important that you dispose of your waste differently to help avoid the spread of the virus.
Personal waste (such as used tissues and disposable cleaning cloths) should be stored securely in disposable rubbish bags. These bags should be placed into another bag, tied securely and kept separate from other waste. Please put them aside for at least 72 hours before placing them in your usual external household waste bin.
Other household waste can be disposed of as normal.
Waste should be stored safely and kept away from children. If you live in a building with communal waste areas, you should store your waste in the way detailed above for at least 72 hours before putting the bags in the communal area.
Types of waste we accept
Find out which items we do and do not accept at our tips, and which items you have to pay for