Central and local government set clear performance standards for our service, which we adhere to for the benefit of the public and businesses. These standards help us with our commitment to provide a fair, courteous and efficient service for everyone.
We will be open in the way we enforce regulations, explaining why we are requiring something to be done, but always ready to discuss problems. A clear distinction will always be made between what is necessary to comply with the law and what is goodwill advice.
We will help by giving advice and guidance on compliance with legal requirements because we believe prevention is important.
When we take enforcement action it will be reasonable and in proportion to the seriousness of the breach of the law.
When we enforce the law it will be done in a consistent and fair way.
Wherever possible we will arrange for the same officer to continue dealing with the premises.
In carrying out our enforcement duties our officers will be guided by the principles of our enforcement policy. Initially we will try to informally resolve problems, where: