Norfolk Fire and Rescue Service fire safety enforcement policy
The guiding principles of our fire safety enforcement policy
Central and local government set clear enforcement performance standards for Norfolk Fire and Rescue Service.
Performance standards help us with our commitment to provide a fair, courteous and efficient service for everyone.
We will be open in the way we enforce fire safety regulations. We will explain why we are requiring something to be done, but always ready to discuss problems. A clear distinction will always be made between what is necessary to comply with the law and what is goodwill advice.
We will help by giving advice and guidance on compliance with legal requirements because we believe prevention is important.
When we take enforcement action because legal requirements have not been met, it will be reasonable and in proportion to the seriousness of the breach of the law.
When we enforce the law it will be done in a consistent and fair way.
Wherever possible we will arrange for the same officer to continue dealing with the premises.