Cookie Consent by Adult Social Services privacy notice - Norfolk County Council

Adult Social Services privacy notice

This page provides information on how Norfolk County Council’s Adult Social Services department (the County Council) uses your personal information.  By ‘use’ we mean the various ways it may be processed including storing and sharing the information.

We also provide further details regarding who we are, how long we use your information for, your rights under the GDPR and how to exercise them in our general privacy notice.  Alternatively, you can ask us for a copy of this information.

We use your personal information to primarily provide advice and guidance, assessments, services, support and safeguarding for vulnerable adults over the age of 18 and their families.

This includes:

  • Assessments for care and support (for services) because of age, illness and vulnerability, mental health assessments, deprivation of liberty assessments, occupational therapy assessment, assessment of carers, assessments of migrants, refugees and other people who have arrived in the UK from abroad, assessments to determine the needs of patients for care and support, and eligibility for continuing health care assessments
  • Assessments under the Mental Health Act 1983 and assessments for after care services
  • Mental capacity assessments
  • The provision and commissioning of services arising out of these assessments including residential care, supported living, housing with care, respite care, self-directed support, domiciliary care, day care, housing and other adaptations and equipment, information and advice, and transport
  • Assessing the quality of our services and evaluating and improving our policies and procedures

We may also use information in other ways compatible with the above.  Primarily this will include supporting the work of other public bodies providing services to members of the public.  We provide more details of the services we provide on our website at:

You do not have to provide information to us, but if you do not provide information we may not be able to, or it may inhibit our ability to, provide services to you.

The information we hold includes information you have provided to us.  In addition, we receive information from other public bodies, and organisations providing services.  The categories of information we may receive from other public bodies and organisations are described further below.

The information we collect and use includes ‘ordinary personal information’ such as your:

  • Name, address and contact details
  • Date of birth
  • NHS number and other identifiers
  • Health information (see below)
  • Personal history including any criminal convictions (see below) and educational and employment history
  • Family history and social relationships generally
  • Financial details if necessary

‘Special Category’ information is defined as information concerning your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union activity, genetic data, biometric data, health, sex life and sexual orientation.  Only where it is relevant may collect and use these types of information, and such information will be collected as part of the referral/assessment/case work records and information we hold.  In particular, information concerning your health and mental capacity will be relevant.

Information concerning any criminal convictions is afforded a similar special level of protection, and we may collect and use this information where it is relevant, subject to the same safeguards.

For ‘ordinary personal information (that is, all your information which is not special category information), we have legal grounds to process this information because it is necessary for the fulfilment of our legal obligations. This includes under the:

  • Care Act 2014
  • Mental Health Acts 1983 and 2007
  • Mental Capacity Act 2005
  • Housing Grants Construction and Regeneration Act 1996, and
  • Immigration and Asylum Act 1999 

For ‘Special Category’ information, we have legal grounds to process this information where it is in the necessary for reasons in the substantial public interest and the provision of social care.  This will include where it is necessary to carry out any of our statutory functions or necessary for protecting individuals at risk.  The law includes safeguards to protect the use of your special category information and any information concerning criminal convictions.

Additionally, and where appropriate, we may seek specific consent to use your information in certain ways.  This will normally be where the use of the information is not necessary for the above purposes but may be very useful or helpful to us to provide services and you have a free and genuine choice about the way in which your information is used (for example where it is not necessary for services you need to maintain your health or well-being, but we think it may be helpful to you or others).

We may also share your personal information with your family and public bodies and other organisations, in particular: 

  • District councils
  • Department for Work and Pensions
  • Education providers - schools, 6th form colleges, higher education colleges and other post-16 educational providers
  • Police
  • Courts and other judicial agencies
  • Other central government agencies
  • Other public authorities

We share this information without your specific consent as it is reasonable and necessary to do so to fulfil our public tasks or it is otherwise in the substantial public interest to do so.  The law imposes safeguards to protect your privacy in these circumstances.

We will also share your information, subject to contractual and other legal safeguards, with organisations commissioned to provide services to you and others.  Finally, we may also share your information across different departments of the County Council, where it is nec-essary for our public tasks or functions to do so.

The information is stored electronically, on the County Council’s records management system, known as Liquid Logic.  Additionally, information is securely stored in other mediums, including email accounts and in paper files.  We do not process your information outside of the European Economic Area.  

We do not make automated decisions in respect of these services but if we do we will let you know.

This page was updated in July 2018.

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