This privacy notice provides information on how Norfolk County Council’s (NCC) Arboriculture and Landscape Service uses your personal information to safely manage trees in the ownership of the Council or to request the safe management of trees belonging to private landowners.
By ‘use’ we mean the various ways your personal information may be processed including storing and sharing the information.
We also provide further details regarding:
You can see this information in our general privacy notice on our web site or you can ask us for a copy of this information.
We use your personal information primarily to manage NCC’s Arboriculture and Landscape Service including:
We also use this information to assess the quality of our services and evaluate and improve our policies and procedures.
We may also use information in other ways compatible with the above.
The information we may collect and use may include your:
The information we hold includes information you have provided to us.
We may also receive information from:
We have legal grounds to process this information because it is necessary for the performance of a task carried out in the public interest. This includes tasks under the:
We also process personal information where it is necessary for the performance of a contract (e.g. lease, licence, service and maintenance contract).
We may also share your personal information with other organisations and public bodies, in particular:
We share this information without your specific consent as it is reasonable and necessary to do so to fulfil our public tasks or it is otherwise in the substantial public interest to do so. The law imposes safeguards to protect your privacy in these circumstances.
We will also share your information, subject to contractual and other legal safeguards, with organisations contracted by NCC to provide a service to the council or directly to you. These service providers are known as data processors and have a legal obligation under GDPR and to NCC to look after your personal information and only use it for providing that service. These organisations include:
Finally, we may also share your information across different departments of the NCC, where it is necessary for our public tasks or functions to do so.
How we keep your information
The information is stored electronically, on the NCC’s records management system. Additionally, information is securely stored in other mediums, including email accounts and in paper files. We do not process your information outside of the European Economic Area
We do not make automated decisions about you and your family.
This notice was updated in April 2019