Arboriculture and Landscape privacy notice

This privacy notice provides information on how Norfolk County Council’s (NCC) Arboriculture and Landscape Service uses your personal information to safely manage trees in the ownership of the Council or to request the safe management of trees belonging to private landowners.

By ‘use’ we mean the various ways your personal information may be processed including storing and sharing the information.

Further details

We also provide further details regarding:

  • Who we are
  • How long we use your information for
  • Your rights under the GDPR and
  • How to exercise them

You can see this information in our general privacy notice on our web site or you can ask us for a copy of this information.

What we use your personal information for

We use your personal information primarily to manage NCC’s Arboriculture and Landscape Service including:

  • Managing trees in the ownership of the Council
  • Responding to enquiries about trees, either by making a visit or giving a response
  • Responding to reports about trees which are unsafe or causing an obstruction
  • Contacting landowners for trees not in our ownership
  • Conducting surveys such as Ash die-back

We also use this information to assess the quality of our services and evaluate and improve our policies and procedures.

We may also use information in other ways compatible with the above.

The information we collect and use

The information we may collect and use may include your:

  • Personal details – your name
  • Contact details – your address and/or email address

Who provides this information

The information we hold includes information you have provided to us.

We may also receive information from:

  • Other NCC departments, including Highways and other services with trees on their land, or with land management responsibilities
  • HM Land Registry
  • Parish Councils
  • District Councils

How the law protects you and the legal basis for processing your information

We have legal grounds to process this information because it is necessary for the performance of a task carried out in the public interest.  This includes tasks under the: 

  • Highways Act 1980
  • Health and Safety at Work etc Act 1974
  • Town and Country Planning Act 2017
  • The Conservation of Habitats and Species Regulations 2017
  • Local Government (Miscellaneous Provisions) Act 1976
  • The Occupiers Liability Act 1957 / 1984
  • The Management of Health and Safety at Work Regs 1992
  • The Hedgerow Regulations 1997
  • Forestry Act 1967
  • Wildlife and Countryside Act 1981
  • The Countryside and Rights of Way Act 2000

We also process personal information where it is necessary for the performance of a contract (e.g. lease, licence, service and maintenance contract).

Who we share your information with

We may also share your personal information with other organisations and public bodies, in particular:

  • Other NCC departments, including Highways and other services with trees on their land, or with land management responsibilities
  • District Councils
  • Parish Councils
  • nplaw
  • Norse Group
  • Tree surgeons

We share this information without your specific consent as it is reasonable and necessary to do so to fulfil our public tasks or it is otherwise in the substantial public interest to do so.  The law imposes safeguards to protect your privacy in these circumstances.

We will also share your information, subject to contractual and other legal safeguards, with organisations contracted by NCC to provide a service to the council or directly to you.  These service providers are known as data processors and have a legal obligation under GDPR and to NCC to look after your personal information and only use it for providing that service. These organisations include:   

  • Norse Group Companies
  • Contracted tree surgeons

Finally, we may also share your information across different departments of the NCC, where it is necessary for our public tasks or functions to do so.

How we keep your information

The information is stored electronically, on the NCC’s records management system. Additionally, information is securely stored in other mediums, including email accounts and in paper files.  We do not process your information outside of the European Economic Area

Automated decision making

We do not make automated decisions about you and your family.

This notice was updated in April 2019

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