This page provides information on how Norfolk County Council’s Better Broadband for Norfolk uses your personal information to investigate and provide responses to individual broadband-related enquiries, and in general management of broadband-related contracts.
By ‘use’ we mean the various ways your personal information may be processed including storing and sharing the information.
We also provide further details regarding:
You can see this information in our general privacy notice on our web site or you can ask us for a copy of this information.
We use your personal information primarily to manage Norfolk County Council’s Better Broadband for Norfolk including:
We may also use information in other ways compatible with the above.
The information we may collect and use may include your:
The information we hold includes information you have provided to us.
We may also receive information from:
We have legal grounds to process this information because it is necessary in the performance of a contract, to comply with a legal duty or to fulfil a public task. This includes under the:
We may also share your personal information with other organisations and public bodies, in particular:
Anyone you have nominated or instructed to act on your behalf
We share this information without your specific consent as it is reasonable and necessary to do so to fulfil our public tasks or it is otherwise in the substantial public interest to do so. The law imposes safeguards to protect your privacy in these circumstances.
We will also share your information, subject to contractual and other legal safeguards, with organisations contracted by Norfolk County Council to provide a service to the Council or directly to you. These service providers are known as data processors and have a legal obligation under GDPR and to Norfolk County Council to look after your personal information and only use it for providing that service. These organisations include:
Finally, we may also share your information across different departments of Norfolk County Council, where it is necessary for our public tasks or functions to do so.
The information is stored electronically, on Norfolk County Council’s records management system. Additionally, information is securely stored in other mediums, including email accounts and in paper files. We do not process your information outside of the European Economic Area
We do not make automated decisions about you and your family.
This notice was updated in June 2019.