This page provides information on how the Blue Badge Service uses your personal information to administer the Blue Badge scheme for qualifying applicants.
By ‘use’ we mean the various ways your personal information may be processed including storing and sharing the information.
We also provide further details regarding:
You can see this information in our general privacy notice on our web site or you can ask us for a copy of this information.
We use your personal information primarily to manage our Blue Badge Service including:
We also use this information to assess the quality of our services and evaluate and improve our policies and procedures.
We may also use information in other ways compatible with the above.
The information we may collect and use may include your:
We also collect information about the following which is classed as “special category data” under the GDPR.
The GDPR includes safeguards to protect the use of your special category data and criminal conviction data. Further details can be found on our website in the document named ‘Special category data and criminal offences data policy’ which sets out our procedures for compliance with the principles of the GDPR and the retention and erasure of this information.
The information we hold includes information you have provided to us.
We may also receive information from:
We have legal grounds to process this information because it is necessary for the performance of a task carried out in the public interest. This includes tasks under the:
We also process personal information where it is necessary for the performance of a contract (e.g. lease, licence, service and maintenance contract).
We have legal grounds to process special category data and criminal convictions data where it is in the exercise of a statutory function and it is in the necessary for reasons in the substantial public interest. The statutory functions are as set out above.
We may also share your personal information with other organisations and public bodies, in particular:
We share this information without your specific consent as it is reasonable and necessary to do so to fulfil our public tasks or it is otherwise in the substantial public interest to do so. The law imposes safeguards to protect your privacy in these circumstances.
We will also share your information, subject to contractual and other legal safeguards, with organisations contracted by us to provide a service to the council or directly to you. These service providers are known as data processors and have a legal obligation under GDPR and to us to look after your personal information and only use it for providing that service.
Finally, we may also share your information across different departments of the Norfolk County Council, where it is necessary for our public tasks or functions to do so.
The information is stored electronically, on the County Council’s records management system, known as CRM, Norfolk’s Blue Badge Case Management system provided by IEG4, the Blue Badge console, The Department for Transport’s Manage Blue Badges system and, if necessary, the LAS social care system. Additionally, information is securely stored in other mediums, including email accounts and in paper files. We do not process your information outside of the European Economic Area.
We do not make automated decisions about you and your family.
This notice was updated in August 2019