Cookie Consent by Blue Badge Service privacy notice - Norfolk County Council

Blue Badge Service privacy notice

This page provides further information on how Norfolk County Council’s Blue Badge Service (the County Council) uses your personal information.  By ‘use’ we mean the various ways it may be processed, including storing and sharing the information.

We also provide further details regarding who we are, how long we use your information for, your rights under the GDPR and how to exercise them on our web site at  Alternatively, you can ask us for a copy of this information.

We use your personal information to process applications and replacement requests for a “Blue Badge” and, if necessary, to take enforcement measures regarding the use of the Blue Badge; and for the prevention/detection of crime including fraud.

You do not have to provide information to us for some of these services, but, if you do not provide information, we may not be able to, or it may inhibit our ability to provide the service to you.

The information we hold includes information you have provided to us and, if necessary, information from the County Council’s Independent Mobility Assessments team.

The information we collect and use includes:

  • Name of person applying for the Blue Badge and family members if applying on their behalf
  • Name at birth and place of birth
  • Address and previous address and contact details
  • Date of birth
  • Gender
  • National Insurance number and driving licence number
  • Name of carer
  • Details of previous badges
  • Details of benefits
  • Medical conditions affecting mobility (see below)
  • Other services received relating to mobility
  • If applicant or immediate family is a member of the armed forces 

Special Category data is defined as information concerning your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union activity, genetic data, biometric data, health, sex life and sexual orientation.  Only where it is relevant may we collect and use these types of data i.e. assessing your application.  In particular, information concerning your health, including mental health, will be relevant.

For ‘ordinary personal data’ we have legal grounds to process this information because it is necessary for the fulfilment of our legal obligation / public task under the Disabled Persons’ Parking Badges Act 2013.

For Special Category data, we have legal grounds to process this information where it is in the necessary for reasons in the substantial public interest. This will include where it is necessary to carry out any of our statutory functions.  The law includes safeguards to protect the use of your Special Category data and any information concerning criminal convictions, and further details can be found in our policy document.

Additionally, and where appropriate, we may seek to specific consent to use your information in certain ways.

Additionally, we will share your personal information with:

  • The company contracted to print the blue badges
  • The National Blue Badge Information System (a data base set up by central government)

We may also share your information with the:

  • County Council’s Blue Badge enforcement teams
  • County Council’s Independent Mobility Assessment team
  • Other local authorities for traffic enforcement and administration
  • Police
  • Courts 

We share this information without your specific consent as it is reasonable and necessary to do so to fulfil our public tasks or it is otherwise in the substantial public interest to do so.  The law imposes a number of safeguards to protect your privacy in these circumstances.

Additionally, subject to contractual and other legal safeguards, we will share your information with organisations commissioned to provide services to you and others.  Finally, we may also share your information across different departments of the County Council, where it is necessary for our public tasks or functions to do so.

The information is stored electronically, on the County Council’s records management system, known as CRM, the Blue Badge console, the National Blue Badge Information System and, if necessary, the LAS social care system.  Additionally, information is securely stored in other mediums, including email accounts and in paper files.  We do not process your information outside of the European Economic Area.

We do not make automated decisions about you.

This notice was last updated in June 2018.

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