This privacy notice provides information on how Norfolk County Council (the County Council) uses your personal information in respect of services we provide to you in children’s centres. By ‘use’ we mean the various ways it may be processed, including storing and sharing the information.
In summary this document:
The County Council is the "data controller" for the personal information held about you by children’s centres in Norfolk. This means that we are responsible for deciding how we “process” (that is, collect, hold, use and disclose) your personal information.
Our address is Norfolk County Council, County Hall, Martineau Lane, Norwich NR1 2UA.
The County Council’s Data Protection Officer (DPO) is Geoff Connell.
The County Council has responsibility for providing children’s centres but we have arranged for other organisations to run these children’s centres on our behalf. These organisations are listed at the bottom of this form marked *. These organisations use your personal information as data processors on behalf of NCC and NCC has entered in to contracts with the organisations to ensure that your information is kept safely and securely as required by the General Data Protection Regulation.
We collect information from you and your family and may receive information about you from agencies and organisations that you have been involved with including:
The types of information we may receive from people and organisations includes:
We use your personal information to provide services to you and your children aged 0 to 5 years. The services include:
We provide more details of the services on our website at www.norfolk.gov.uk/childrenscentres
We also use this information to assess the quality of our services to families and to evaluate and improve our policies and procedures.
We may also use information in other ways compatible with the above. This will include supporting the work of other public bodies providing services to families with children aged 0-5 years.
We have legal grounds to process this information without your specific consent as it is reasonable and necessary for the fulfilment a public task under section 537A of the Education Act 1996 and section 83 of the Children Act 1989.
The information relating to racial and ethnic origin and special educational needs and health information is classed as “special category data” and the law includes safeguards to protect the use of this kind of sensitive information and any information concerning criminal convictions. We have legal grounds to process this information where it is in the necessary for reasons in the substantial public interest and to meet our public task under section 537A of the Education Act 1996 and section 83 of the Children Act 1989.
Most of the personal information provided about you and your children is mandatory but some is also given to us on a voluntary basis. When collecting data, we will inform you whether you are required to provide this data or if you have a choice in this. If we need your consent, we will provide you with clear and detailed information as to why we are collecting the information and how the information will be used. You will also have the right to withdraw this consent at any time.
We share your personal information with:
We keep your information for no longer than the timescales in County Council’s Record Retention and Destruction Schedule.
The information is stored electronically on Connect + which is the system used by all children’s centres in Norfolk.
We do not transfer your information to other countries outside of the European Economic Area.
We do not make automated decisions about you.
You have the following rights (but note, these rights do not apply in all circumstances):
If you want to exercise any of these rights, please contact the Information Compliance Team by:
If you have any questions about this privacy notice or how we handle your personal information, you can write to the DPO by letter to the DPO, Norfolk County Council, County Hall, Martineau Lane, Norwich NR1 2DH or by email to firstname.lastname@example.org
You also have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues. The ICO can be contacted:
*Organisations running children’s centres on behalf of Norfolk County Council:
This page was updated in July 2018.