This page provides further information on how Norfolk County Council’s Children’s Services department uses your personal information. By ‘use’ we mean the various ways it may be processed, including storing and sharing the information.
We also provide further details in the County Council’s general privacy notice on the County Council’s website regarding:
Alternatively, you can ask us for a copy of this information.
We use your personal information primarily to provide advice and guidance, assessments, services, support and safeguarding for children and their families to better meet the needs of the children and families and to provide the help that they require as early as possible.
This includes the provision of:
We also use this information to assess the quality of our services and evaluate and improve our policies and procedures.
We may also use information in other ways compatible with the above. Primarily this will include supporting the work of other public bodies providing services to children. We provide more details of the services on our website, under children and families.
You do not have to provide information to us for some of these services, but, if you do not provide information, we may not be able to or it may inhibit our ability to provide services to you or your child.
The information we collect and use includes you and your child’s:
We may also collect data about:
This information is classed as “special category data” under the GDPR. We may only collect and use these types of data when it is relevant and such data will be collected as part of the case work records and information we hold as part of the referral/assessment/case work records and information we hold.
We also collect information concerning criminal convictions and offences.
The GDPR includes safeguards to protect the use of your special category data and criminal conviction data. Further details can be found on our website in the document named ‘Special category data and criminal offences data policy’ which sets out our procedures for compliance with the principles of the GDPR and the retention and erasure of this information.
The information we hold includes information you have provided to us.
We also receive information from other public bodies and organisations providing services to you or your children. The categories of data we may receive from other public bodies and organisations are described further below.
We have legal grounds to process this information because it is necessary for the performance of a task carried out in the public interest.
The tasks we carry out are under the:
We have legal grounds to process special category data and criminal convictions data where it is in the exercise of a statutory function and it is in the necessary for reasons in the substantial public interest. The statutory functions are as set out above.
Additionally, and where appropriate, we may seek specific consent to use your information in certain ways. This will normally be where the use of the data is not necessary for the above purposes but may be very useful or helpful to us to provide services. For example, all marketing and feedback where personal information is obtained alongside, and directed at, individuals, and where personal information, such as photographs/videos, are used for publicity purposes.
We may also share your personal information with your family and public bodies and other organisations, in particular:
Your personal information may also be provided to a third party contracted by the County Council to provide a service to the Council or directly to you, for example, transport providers like Norse Ltd and taxi drivers. These service providers are known as data processors and have a legal obligation under GDPR and to the County Council to look after your personal information and only use it for providing that service. An example of this is the County Council uses a case management system operated by a data processor for its social care services.
We may also share your information across different departments of the County Council, where it is necessary for our public tasks or functions to do so.
We disclose this information without your specific consent as it is reasonable and necessary to do so to fulfil our public tasks or it is otherwise in the substantial public interest to do so.
The information is stored electronically, on the County Council’s records management system, known as Liquid Logic. Information is also securely stored in other mediums, including email accounts and in paper files.
We do not transfer your information outside of the European Economic Area.
We do not make automated decisions about you and your family.
This notice was last updated in March 2019