This document provides further information on how Norfolk Fire & Rescue Service (NFRS), a service provided by Norfolk County Council, uses your personal information. By ‘use’ we mean the various ways it may be processed, including storing and sharing the information.
We also provide further details regarding who we are, how long we use your information for, your rights under the GDPR and how to exercise them on our website. Alternatively, you can ask us for a copy of this information.
We use personal information about members of the public, businesses and organisations to provide fire prevention, fire protection and emergency services to the communities that we serve. We also collect and use personal information of our own staff. This includes:
The information we hold includes information you have provided to us. We also receive information from:
For example, NHS England, the Royal College of General Practitioners and fire and rescue services in England work together to share information to allow fire service staff to offer Home Safety Checks for people who have a higher risk of experiencing a house fire. This is by sharing data that lets NFRS identify home address of people over 65 so we can offer home fire safety checks to households identified with a possible higher fire risk. If you want more information about how NHS England use and share your information, please visit the NHS website.
The information we collect and use includes:
We collect and use different kinds of information, including:
For taking 999 calls and responding to an emergency:
For advising on fire risks at home:
To identify community fire risks:
For business fire safety advice and enforcement action:
To check our services meet legal duties, including for diversity and equality of opportunity:
Special Category data is defined as information concerning your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union activity, genetic data, biometric data, health, sex life and sexual orientation. Only where it is relevant may we collect and use these types of data i.e. assessing your application. In particular, information concerning your health, religion, ethnicity and sexual orientation will be relevant.
Information concerning any criminal convictions is afforded a similar special level of protection, and we may collect and use this information where it is relevant, subject to the same safeguards.
For ordinary personal data (any data which is not Special Category data), we have legal grounds to process this information because it is necessary for the fulfilment of our legal obligation/public task under:
For special category data, we have legal grounds to process this information where it is in the necessary for reasons in the substantial public interest. This will include where it is necessary to carry out any of our statutory functions. The law includes safeguards to protect the use of your special category data and any information concerning criminal convictions.
All the reasons we use your personal data meet at least one of the following legal reasons:
We may share your personal information with:
Information will only be shared when it’s strictly necessary, to help us meet a legal duty, you agree, or it’s fair to share under another data protection reason. You may have the right to refuse.
We share information without your specific consent as it is reasonable and necessary to do so to fulfil our public tasks or it is otherwise in the substantial public interest to do so. The law imposes safeguards to protect your privacy in these circumstances.
Additionally, subject to contractual and other legal safeguards, we will share your information with organisations commissioned to provide services to you and others.
Finally, we may also share your information across different departments of the County Council, where it is necessary for our public tasks or functions to do so.
For example, NHS England, the Royal College of General Practitioners and fire and rescue services in England work together to share information to allow fire service staff to offer Home Safety Checks for people who have a higher risk of experiencing a house fire. This is by sharing data that lets NFRS identify the home address of people over 65 so we can offer home fire safety checks to households identified with a possible higher fire risk. If you want more information about how NHS England use and share your information visit the NHS website.
Where appropriate, we may seek your specific consent to use your information in certain ways.
The information is stored electronically, on Service’s records management systems, known as Fortek Vision, CFRMIS and IRS. Additionally, information is securely stored in other mediums, including email accounts and in paper files. We do not process your information outside of the European Economic Area.
We do not make automated decisions about you.
This privacy notice was updated in February 2019