We also provide further details regarding:
You can see this information in our general privacy notice on our website or you can ask us for a copy of this information.
We use your personal information primarily to manage Norfolk Fire and Rescue Service including:
We also use this information to assess the quality of our services and evaluate and improve our policies and procedures.
We may also use information in other ways compatible with the purposes listed above.
The information we may collect and use may include your:
We also collect information about the following which is classed as “special category data” under the GDPR:
We also collect information about criminal convictions and offences.
The GDPR includes safeguards to protect the use of your special category data and criminal conviction data. Further details can be found on our website in the document named ‘Special category data and criminal offences data policy’ which sets out our procedures for compliance with the principles of the GDPR and the retention and erasure of this information.
The information we hold includes information you have provided to us.
We may also receive information from:
With specific reference to fire safety in the home:
NHS England, the Royal College of General Practitioners and fire and rescue services in England work together to share information to allow fire service staff to offer home safety checks for people who have a higher risk of experiencing a house fire. This is by sharing data that lets NFRS identify the home address of people over 65 so we can offer home fire safety checks to households identified with a possible higher fire risk. For more information about how NHS England use and share your information, see their website.
We have legal grounds to process this information because it is necessary for the performance of a task carried out in the public interest. This includes tasks under the:
We also process personal information where it is necessary for the performance of a contract (e.g. lease, licence, service and maintenance contract).
We have legal grounds to process special category data and criminal convictions data where it is in the exercise of a statutory function and it is in the necessary for reasons in the substantial public interest. The statutory functions are as set out above.
We may also seek specific consent to share your information in certain ways. This will normally be where the use of the data is not necessary for the above purposes but there are other services that may be useful or helpful to you or your family. You have a free and genuine choice about the way in which your data is used (for example where we know of services that could be helpful to you or your family) and withholding consent will not affect the basic services that we provide.
We may also share your personal information with other organisations and public bodies, in particular:
We share this information without your specific consent as it is reasonable and necessary to do so to fulfil our public tasks or it is otherwise in the substantial public interest to do so. The law imposes safeguards to protect your privacy in these circumstances.
We will also share your information, subject to contractual and other legal safeguards, with organisations contracted by us to provide a service to the council or directly to you. These service providers are known as data processors and have a legal obligation under GDPR and to us to look after your personal information and only use it for providing that service.
Finally, we may also share your information across different departments of Norfolk County Council, where it is necessary for our public tasks or functions to do so.
The information is stored electronically, on our records management systems known as Fortek Vision, CFRMIS and IRS. Additionally, information is securely stored in other mediums, including email accounts and in paper files. We do not process your information outside of the European Economic Area
We do not make automated decisions about you and your family.
This notice was updated in September 2019.