Trading Standards privacy notice

This document provides further information on how Norfolk County Council’s Trading Standards Service uses your personal information.  By ‘use’ we mean the various ways it may be processed, including storing and sharing the information.

We also provide further details regarding who we are, how long we use your information for, your rights under the GDPR and how to exercise them on our website.  Alternatively, you can ask us for a copy of this information.

We use your personal information to provide advice and guidance, conduct investigations and ensure compliance with the relevant laws.  This includes:

  • Receiving and investigating consumer complaints
  • Responding to service requests from businesses and individuals
  • Monitoring, researching, analysing and reporting intelligence requirements
  • Ensuring compliance with legislation through a range of enforcement activities including visits, inspections and testing
  • Conducting investigations and enquiries into criminal offences and civil law breaches
  • Operating assurance schemes for businesses and referral agencies
  • Managing registration, certification and licensing

The information we hold includes information you have provided to us.  We also receive information from:

  • Other members of the public
  • Police
  • Other enforcers or regulators, including HMRC, Health and Safety Executive
  • Other businesses or employers
  • Judicial agencies – courts, bailiffs, lawyers and the Crown Prosecution Service
  • Government Departments/agencies
  • Other local authorities, including Trading Standards Services
  • Voluntary organisations and charities
  • Witnesses, including expert witnesses
  • Trade and/or sector associations
  • Partner organisations in this list

The information we collect and use includes:

  • Name
  • Date of birth/age
  • Gender
  • Marital status
  • Children
  • Place of birth
  • Contact details and preferred contact method
  • National Insurance Number and other identifiers 
  • Racial or ethnic origin
  • Political opinions
  • Religious or philosophical beliefs
  • Trade union membership
  • Genetic and bio-metric data
  • Sexual orientation
  • Health data including disabilities
  • Criminal convictions and offences
  • Job/profession and other information about employment history and current employment
  • Professional qualifications
  • Photographs, audio and video records
  • Income and other financial information
  • Services or products provided to individuals and information about the services or products
  • The devices and technology individuals use
  • Passport and information contained in other documents
  • Information from the Electoral Register
  • Social relationships and emergency contacts
  • Personal and social history

Special Category data is defined as information concerning your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union activity, genetic data, biometric data, health, sex life and sexual orientation.  Only where it is relevant may we collect and use these types of data ie assessing your application.  In particular, information concerning your health, religion, ethnicity and sexual, orientation will be relevant.

Information concerning any criminal convictions is afforded a similar special level of protection, and we may collect and use this information where it is relevant, subject to the same safeguards
For ordinary personal data (any data which is not Special Category data) we have legal grounds to process this information because it is necessary for the fulfilment of our legal obligation/public task under the legislation listed in our Legislation Enforced List on our website.

For special category data, we have legal grounds to process this information where it is in the necessary for reasons in the substantial public interest.  This will include where it is necessary to carry out any of our statutory functions. The law includes safeguards to protect the use of your special category data and any information concerning criminal convictions.

Please see the Legislation Enforced List on our website for a complete list of the relevant laws.

Additionally, we may share your personal information with:

  • Your family – in respect of under-age sales volunteers
  • Other residents in your area – in respect of No Cold Calling Zones
  • Other enforcers or regulators, including HMRC, Health and Safety Executive
  • Other local authorities, including Trading Standards Services
  • Government Departments/agencies – Department for Environment, Food & Rural Affairs, Department for Business, Energy & Industrial Strategy, Food Standards Agency
  • Police
  • Judicial agencies – courts, bailiffs, lawyers and the Crown Prosecution Service
  • Voluntary organisations and charities
  • Witnesses, including expert witnesses
  • Other businesses – Referenceline ltd, Centre for Effective Dispute Resolution

We share information without your specific consent as it is reasonable and necessary to do so to fulfil our public tasks or it is otherwise in the substantial public interest to do so.  The law imposes safeguards to protect your privacy in these circumstances.

Additionally, subject to contractual and other legal safeguards, we will share your information with organisations commissioned to provide services to you and others.  Finally, we may also share your information across different departments of the County Council, where it is necessary for our public tasks or functions to do so.

The information is stored electronically, on the County Council’s Network and our APP database provided by Civica. Additionally, information is securely stored in other mediums, including email accounts, in paper files and our intelligence database.  We do not process your information outside of the European Economic Area.

We do not make automated decisions about you.

This notice was last updated in May 2018

Was this webpage helpful?