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Register a death

Since 31 March 2020 death registrations are completed remotely via telephone. This is to ensure we meet social distancing guidelines and minimise the risk to both customers and registrars.

You should not book an appointment to register until you have been advised that a doctor has issued a medical certificate of cause of death (or the Coroner has issued paperwork instead).

The registration should be done within five days and we ask that you nominate a funeral director before the appointment.

We can only register deaths which took place in Norfolk.

Death registrations are completed remotely via telephone. The appointment should last around 30 minutes.

You should not book an appointment to register until you have been advised that a doctor has issued a medical certificate of cause of death (or the Coroner has issued paperwork instead).

To book a death registration appointment call us on 0344 800 8020.

The registration should be done within five days of death and we ask that you nominate a funeral director before the appointment.

Please ensure you are ready for our call and have the information outlined below on hand for reference. Please turn your phone on loud so you will hear our call.

To complete the appointment, you will need to provide the registrar with the following information:

  • Date and place of death
  • Full name of the person who has died, and any previous or maiden names where appropriate
  • Date and place of birth of the person who has died
  • Occupation (prior to retirement if applicable) and usual address of the person who has died
  • If the person who has died was married or in a civil partnership, details of the deceased's most recent spouse or legal civil partner including:
    • Their full name
    • Their date of birth
    • Their most recent occupation and whether they're retired
    • Your name and address

If the deceased was receiving any pension or allowance from public funds, other than a state pension from public funds, please tell the registration officer

Download full details of what you'll need to provide.

Having the correct information to hand will help ensure that the official record of the death is accurate and true. If you need to apply for a correction to a completed register entry you may need to pay a fee depending on the type of error. To minimise the risk of errors it can help if you have available documents which show the deceased’s name, date of birth and usual address.

Examples of the most useful documents (if they can easily be found) are passport, driving licence, birth certificate, deed poll, marriage/civil partnership certificates, a council tax bill, recent utility bill etc. Please note that finding/having these for the appointment is not mandatory.

We will process a range of information in order to complete this registration. View our information and privacy notice.

If you need to cancel an appointment, contact us as soon as possible.

After you have registered:

  1. You can order as many death certificates as needed, at a cost of £11 each - payable at the time of registration (debit or credit card only) or you can order certificates online later.
  2. We will email the Green Form (Certificate for Burial or Cremation) to your appointed funeral director and the place of burial or cremation. In some circumstances this form will be issued direct from the Coroner.
  3. Please note, if the place of burial or cremation is not known at the time of the registration, we must retain this form until notified of where this will be.
  4. We will post or email you a letter explaining how to use the GOV.UK Tell Us Once service, which lets you tell various local and central government organisations of the death in one go.
  5. We will post or email you a Form BD8 for state pension.

All the above will be clearly explained to you during the registration.

A death must be registered with the registration district where it occurred.

If the death occurred in Norfolk you must register with us by telephone. We can only register deaths which took place in Norfolk.

Find the correct register office on GOV.UK.

There are several people who can legally register a death including:

  • A relative
  • A person present at the death
  • A senior member of the establishment (such as a nursing home) in which the death occurred
  • The occupier of the residence where the death occurred
  • The person arranging the funeral (usually not the funeral director - however, your chosen funeral director may contact us on your behalf to make an appointment for you to register)

Other people may be able to register in specific circumstances. In this case contact us on 0344 800 8020.

Note that in registration there is a difference between a legal ‘civil partner’ and a ‘partner’.  A ‘civil partner’ is someone with whom you have been through a legal ceremony of formation.

There is no provision for a partner who is not married to or in a civil partnership with the deceased to be recorded as the deceased’s partner on the death registration. However, a non-legal partner can register the death if they were 'present at the death', are 'causing the body to be buried/cremated' or occupied the residence where the death occurred.

To make a change or a correction to a death registration and certificate contact us and you will be directed to a full-time office.

You may need to pay a fee, depending on the type of error that needs correcting.

If a person dies from natural causes whilst abroad, the death certificate(s) can only be obtained from the registering authority in the country where the death occurred.

However, in some cases, the details of the death can be notified to the Consular Registration Section at the Foreign and Commonwealth Office. This only applies to some countries and you will need to provide evidence that the person who has died was a British National. A British style death document can be issued from this registration.

There is a charge for this service and it may take several weeks to complete the process. Further details can be found at: www.gov.uk/after-a-death or by calling 03700 002244 between 12pm-4pm, Monday to Friday.

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