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Care Market news

Keep up to date with all the latest news for providers of care and support for adults.

We are very excited to announce that we will be going LIVE with Marketplace eBrokerage for residential and nursing providers on Tuesday 29 October 2019.

In preparation for this, we are hosting 10 Roadshow events around the county next month to present the system to you, run through its functions and features and explore what this means for you and your homes. It would be fantastic if you can join us at any one of these events listed below.

Marketplace eBrokerage Roadshow Schedule:

  • Monday 7 October, 9.15am-12 noon at Kings Centre, 30 Queen Anne’s Road, Great Yarmouth NR31 0LE
  • Tuesday 8 October, 1.15-4.30pm at Ayton House, 11 Ayton Road, Wymondham NR18 0QQ
  • Wednesday 9 October, 9.15am-12 noon at The Costessey Centre, Costessey Town Council, Longwater Lane, Costessey NR8 5AH
  • Wednesday 9 October, 2.15-5pm at Discovery Centre, 8 Columbia Way, King's Lynn PE30 2LA
  • Friday 11 October, 9.45am-12.30pm at Sheringham Community Centre, Holway Road, Sheringham NR26 8NP
  • Monday 14 October, 1.15-4pm at Discovery Centre, 8 Columbia Way, King's Lynn PE30 2LA
  • Tuesday 15 October , 9.15am-12 noon at Kings Centre, 30 Queen Anne's Road, Great Yarmouth NR21 0LE
  • Wednesday 16 October, 1.45-4.30pm at South Green Park, Mattishall, Dereham NR20 3JY
  • Thursday 17 October, 9.15am-12 noon at The Costessey Centre, Costessey Town Council, Longwater Lane, Costessey NR8 5AH
  • Friday 18 October, 9.45am-12.30pm at Sheringham Community Centre, Holway Road, Sheringham NR26 8NP
     

Please let us know which event you are planning on attending by sending an email to: eBrokerageProject@norfolk.gov.uk . This event is ideal for managers and for staff within your homes that will need to use the system to respond to care requests.

Refreshments will be provided at all the events, so it is important that you let us know which event you will be attending so that we can prepare accordingly.

The intention is to move existing packages of care to the new Framework on their current terms and conditions. The new Framework Agreement will be used to arrange individual packages of care, a round of packages of care, a commitment to buy a volume of hours in a particular area (previously referred to as ‘block contracts’) and specialist services. Existing NCC providers with a CQC rating of good or outstanding who apply will be fast-tracked on to the Framework Agreement. The expectation is that successful providers will work together to facilitate effective delivery of home support services across Primary Care Network (PCNs) areas.

Letter of Invitation to tender

 

 

Summary of Home Support Provider Event held at Dereham Football Club on 19 July 2019.

The Home Support Provider Event was attended by over 50 people with 33 representing Home Support providers and a variety of Norfolk County Council (NCC) staff. The aim of the day was to take stock of the Home Support Framework and share feedback that Commissioners have received from locality meetings with Providers. The event was structured into a mixture of presentations, help desks and round table discussions.

Read the summary

We understand the difficulties of operating as a care provider or working as a carer during busy periods. Capacity incentive payments for promptly commencing or restarting care packages for people discharged or transferred from specific care settings will cover the May Bank holiday period 22 to 29 May 2019.

Our website contains details on the scheme, eligibility and how to receive payments for care and nursing homes and home support providers.

This is a one-off payment that our social workers are empowered to agree with you to facilitate prompt payment. This payment is to support workforce resilience, increase payments to your carers and the delivery of sustainable services through the busy periods and bank holidays.

Please contact us at casteamleaders@norfolk.gov.uk if you have any questions.

Busy periods and bank holidays create pressure and strain on the health and social care system which can result in people failing to get the care they need. This has a detrimental impact on people’s health and is distressing for families and individuals. For further information and support on delivering a resilient service at this time of year please visit www.norfolk.gov.uk/winterpreparedness.

Norfolk County Council’s Proud2Care Competition has been launched. This is a fantastic opportunity for your staff to tell us their career story and why they are Proud2Care. Each month a winner will be selected from the stories submitted, the winning employee will receive a £25 high street shopping voucher.

Winners’ stories will be used in our forthcoming Norfolk Care Careers recruitment campaign to encourage more entrants into the sector, obviously the winners company brand will also gain exposure as part of the campaign.

Email your completed entry form to marketing@norfolk.gov.uk

Please distribute amongst your staff to encourage as many entrants as possible.

We are launching a number of online tools designed to transform how we work with care and nursing homes.

One of these tools, eBrokerage, will be launched this summer.

The provider engagement team have begun the process of contacting all accredited nursing and residential providers to:

  • Ensure that the current Organisation and Service Home information including contact details that we hold is up to date and accurate
  • Capture additional details to maximise the information you wish to show on the Norfolk Community Directory

This will be an exciting development for both of us, enabling a streamlined, efficient and effective way to communicate and secure the best offer for our residents. 

As a reminder, eBrokerage is an online system that will enable a two-way exchange of information between Norfolk County Council and our care providers to help obtain the most suitable package of care for our residents.  It helps us find a match for a resident’s specific needs and securely advertise the details of a client’s care/support requirements to appropriate providers.

We look forward to working with you in the next few months.  If you have any questions or wish to know more, please send them to eBrokerageProject@norfolk.gov.uk.

The UK Government has agreed an extension to Article 50.  If the Withdrawal Agreement is approved by the House of Commons, the exit date will be confirmed for 11pm on 22 May (UK time).

If the Withdrawal Agreement is not approved by the House of Commons, the legal default in UK and EU law is that the UK will leave the EU on 12 April 2019 without a deal.  Please continue the work you are undertaking to prepare your organisation for leaving the EU without a deal and do not wind-down your contingency plans at this stage.

The latest guidance provides an update on the National Supply Disruption Response and the supply of non-clinical goods and services.  We urge all providers to take stock of this guidance and prepare accordingly.  There is also a new post on EU Exit Preparations for Social Care on the government’s social care blog.

We’d also like to highlight the EU Settlement Scheme, which is now open.  EU nationals are able to apply for settled status if they have lived in the UK for five years, or pre-settled status if they have lived in the UK for less than five years.  The application process is free and largely digital, and we encourage social care providers to work with their workforce and support them through the process.

The Government is maintaining an online repository of information for the health and social care sector on planning for a potential no-deal Brexit, and we will continue to communicate with the care market in Norfolk as and when information becomes available. You can also contact us via ASSDBrexitInfo@norfolk.gov.uk.

Firstly, thanks to everyone who attended one of the three engagement events held in Norwich, Fakenham and Great Yarmouth in February. Across the three events, nearly 200 people attend representing approximately 80 providers. It was pleasing to see a significant number of people attend, but more importantly the level of conversation, interest and engagement. There was a lot of information shared and we were pleased that providers made use of the marketplace to speak to the experts about the various initiatives that are in place.

Summary of the feedback

We have previously circulated a copy of the presentation, but if you didn’t receive this and would like a copy, please email market.development@norfolk.gov.uk

The Department of Health and Social Care wrote to adult social care providers in December to advise on the government’s ongoing preparations for a March 2019 ‘no deal’ Brexit scenario and what the adult social care system needs to consider as preparations step up in the lead up to March 2019.

The Department has also produced EU Exit Operational Readiness Guidance which outlines the key areas where providers should consider their plans.

The Government is maintaining an online repository of information for the health and social care sector on planning for a potential no-deal Brexit, and we will continue to communicate with the care market in Norfolk as and when information becomes available.  You can contact us via ASSDBrexitInfo@norfolk.gov.uk.

We’ll be demonstrating our new tools for residential and nursing homes at our residential and nursing home engagement events later this month – we encourage you to register at www.norfolk.gov.uk/caremarket if you haven’t already.

One of the tools we are developing is eBrokerage, an electronic system for making care placements. We will be moving all our care brokering to this system and providing every home in Norfolk and Waveney with information, training, onboarding and support.

eBrokerage better enables us to find a match for a service user’s care and support requirements, and then securely advertise those requirements to appropriate providers. Providers can then submit offers online, enabling the Council to select the best offer for the client. The system automatically communicates the outcome to all providers that have submitted an offer.

eBrokerage is an important step towards replacing our current manual brokerage process with an effective and efficient electronic process. It builds on and will replace our Bed Tracker, which for the past year has enabled care and nursing homes to quickly share vacancies with our brokerage service online.

You can expect a full onboarding service over the coming months which will introduce you to the system, ensure home profile and contact details are current and correct, and give you confidence in this new way of working.

To find out more please join us at one of our residential and nursing home engagement event this month. You can find further information on the eBrokerage page on our website.

The National Adult Social Care Recruitment Campaign has launched. Please visit the national website at www.everydayisdifferent.com.

In Norfolk there will be a local event highlighting the need for the campaign, showcasing what the campaign aims to do and how it’s doing it, and how the sector can get involved.

You can also visit our Twitter and Facebook pages to get involved in the campaign locally.

The Department of Health and Social Care wrote to adult social care providers in December to advise on the government’s ongoing preparations for a March 2019 ‘no deal’ Brexit scenario and what the adult social care system needs to consider as preparations step up in the lead up to March 2019.

The Department has produced 2 pieces of guidance on actions that providers and commissioners of health and social care services should take to prepare for, and manage, the risks of a no-deal Brexit.

The Government is maintaining an online repository of information for the health and social care sector on planning for a potential no-deal Brexit, and we will continue to communicate with the care market in Norfolk as and when information becomes available.

The Department of Health and Social Care (DHSC) is running a national advertising and media campaign to recruit more people into roles in Adult Social Care.  As the outdoor advertising campaign appears locally, there will be a breakfast event to highlight the need for the campaign in Norwich, showcasing what the campaign aims to do and how it’s doing it, and how the sector can get involved.

  • Date: 20 February
  • Time: 8.30-9.30am
  • Venue: Norwich City Football Club

The event format will be as follows:

  • A welcome speech from James Bullion, Executive Director of Adult Social Services, Norfolk County Council
  • A campaign introduction and videos from Lyn Romero
  • A speech from Sanjay Kaushal, Joint chair of Norfolk Independent Care and Managing Director of Castlemeadow Care
  • A local care worker will talk about their experience working in the sector
  • There will be a DWP spokesperson talking about practical engagement with the campaign

The invite is open for care providers and care workers, the local media have also been invited.

Register for the event, providing your name and the organisation you represent, including any special access requirements.

Public Health England and CCGs in Norfolk and Waveney offer advice about flu and infection control. If you have any concerns in your home please phone the hotline 01603 272767 (for care homes in Norfolk). For care homes in Great Yarmouth & Waveney contact Teresa Lewis 07775 852019, Kelly Osborne 07917 241369 or Wayne Butler 07535 648923.

Guidelines for the management of norovirus outbreaks are available online. Please also look at the Hydration Toolkit and place this hydration and infection prevention poster in staff areas.

Community Catalysts is working with the County Council and other local partners on the Norfolk Community Micro-enterprise Project which runs from August 2018 until January 2021.

The project takes learning from Community Catalysts’ highly successful project in Somerset and aims to work with local people who want to develop small enterprises and ventures offering a wide range of help and support for older and disabled people who want to live life their way.

As well as helping people to set up new enterprises Community Catalysts will also be able to advise small groups and organisations already established in Norfolk and looking to diversify or extend what they offer. Helping local people to help other local people.

Work will start in  North Norfolk (Aldborough, Cromer, Mundesley, North Walsham) and the Greater Norwich area, where increasing the number and range of community micro-enterprises that provide a wide range of help and support for older and disabled people is seen as real priority. Enterprises in other parts of Norfolk that fit well with local priorities can also be supported.

‘We are delighted to be working with Community Catalysts CIC to explore the potential and talent within our communities to develop enterprises which help people in their own homes and in the community’, says Sera Hall, Director of Integrated Commissioning Norfolk CCGs and Norfolk County Council. ‘As part of our Promoting Independence strategy we want to shift focus to strengthening prevention and early help, supporting people to stay independent for longer. Community Catalysts have a strong track record in supporting people to set up sustainable and high-quality community micro-enterprises which truly meet the needs in their communities. This project will increase capacity and the choice of services that are delivered by local people for local people.’

We will try hard to build on things that already work well and to value and nurture people, groups and organisations with strong local knowledge and expertise. The project aims to capture learning and actively use this to affect local system and culture change – working in partnership to improve the way that health and care works for people in Norfolk.

Debra Morris has been employed as the local Catalyst to lead the project in Norfolk and can be contacted on debra.morris@communitycatalysts.co.uk or 07384 835722.

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