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Who to contact

Contact Adult Social Services

Organisations involved in care and support within Norfolk can get in touch with us using our online form.

Contact Adult Social Services

Organisations and groups within the Norfolk Care Market

Norfolk and Waveney’s Clinical Commissioning Groups

Clinical Commissioning Groups (CCGs) are clinically-led statutory NHS bodies responsible for the planning and commissioning of health care services for their local area.  Norfolk and Waveney is home to five CCGs, each of which have their own website.

View the map of CCG areas to find out which CCG group you are in.

Groups in the Norfolk Care Market

Association Representing Mental Health Care

The Association Representing Mental Health Care (ARMC) represents people with learning disabilities and/or mental health issues.  ARMC liaises with stakeholders such as Norfolk County Council, and Norfolk Independent Care, and represents all services of any size in these client groups, including nursing or residential care, homecare or day care, including the voluntary sector.

Norfolk Independent Care

Norfolk Independent Care (NIC) represents independent and voluntary providers who deliver services across social care.  All care providers in Norfolk are members and receive the benefits of membership. NIC’s board consists of sector experts providing strategic direction to develop a vibrant and sustainable social care market. They represent home care agencies, care homes with/without nursing, providers of care to those with mental health needs, learning difficulties and day care.  NIC works closely with Norfolk County Council, CCGs and Health Trusts to represent care providers’ views and interests and influence the future of the county’s care services.

Norfolk and Suffolk Care Support

Norfolk and Suffolk Care Support promote the delivery of health and social care excellence.  They support the health and social care market to develop skills, knowledge and values of the paid and unpaid workforce by:

  • Providing impartial information, advice and guidance
  • Disseminating funding for workforce development
  • Raising the profile of care career pathways and professional development
  • Supporting the education and training of unpaid carers
  • Producing useful publications including an e-bulletin and Norfolk Care News

National Resources and Links

  • Care Act 2014:  Sets out the responsibilities of local authorities in providing for the care and support of its citizens. It covers a range of issues from assessments and eligibility to market shaping and people’s wellbeing.  There is extensive statutory guidance on the Care Act.
  • Care England:  A registered charity and representative body for independent care services in England
  • Care Quality Commission:  The independent regulator of health and adult social care in England
  • Institute of Public Care:  Part of Oxford Brookes University, using its professional experience and academic rigour to drive improvement and innovation and to generate new learning for the benefit of people, organisations and communities
  • Kings Fund:  A independent charity working to improve health and care in England by undertaking research and analysis; building capability to improve care and promoting understanding of the health and social care system
  • National Care Association: Brings together small and medium sized care providers to represent, guide, challenge and influence change for the direct benefit of the sector
  • National Minimum Data Set:  An online database which holds data on the adult social care workforce. It is the leading source of workforce intelligence and holds information on around 25,000 establishments and 700,000 workers across England
  • Nuffield Trust:  An independent health think tank. Its aim is to improve the quality of health care in the UK by providing evidence-based research and policy analysis and informing and generating debate
  • Skills for Care:  Offers practical support to help leaders and managers recruit, develop and lead their staff, retaining them from entry level right through to senior leadership and management roles
  • Social Care Institute for Excellence (SCIE):  Improves the lives of people who use care services by sharing knowledge about what works. It is a leading improvement support agency and an independent charity working with adults’, families’ and children's care and support services across the UK
  • United Kingdom Homecare Association:  The professional association of home care providers from the independent, voluntary, not-for-profit and statutory sectors. UKHCA helps organisations that provide social care to people in their own homes, promoting high standards of care and providing representation with national and regional policy-makers and regulators

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