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Find a Trusted Trader

Choose with confidence -  all the businesses listed in the Norfolk Trusted Trader directory have been checked by Trading Standards.

Trading Standards check each business before it's listed by running background checks and making sure they are COVID-secure. We also monitor reviews customers leave for the businesses. 

Trusted Trader is operated by Norfolk County Council Trading Standards in partnership with Referenceline. Trading Standards base their checks on the information available at the time. Members’ circumstances may change at any time. Read more about the scheme's limitations.

If you need help using the online directory email trustedtrader@norfolk.gov.uk.

Norfolk Trusted Trader Directory

Tips for choosing a trader

  • Get three or four quotes before choosing your trader. Some Trusted Trader members may offer preferential rates for people who find their service through the directory, so it’s always worth asking.
  • Discuss what you want, agree what you would like them to do and confirm the cost. Remember the contract is between you and the trader.
  • After getting your quotes think it over – it’s OK to change your mind.

Your feedback

Your feedback can help other customers to choose a trader - do don't forget to leave a review once the work is done.

If you know a trustworthy business or if you've had good experiences with one, let us know. They could become a Trusted Trader. Email trustedtrader@norfolk.gov.uk to recommend them.

Disputes

If you have used a Norfolk Trusted Trader and are not happy with the service received, we can provide support. Get help to resolve a dispute.

Limitations

Trading Standards assess all members to make sure they are suitable for Trusted Trader. However, the assessment is based on the information which is available to Trading Standards at the time. It is not always possible to tell whether the information is complete and accurate. Read more about Trusted Trader's limitations.

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