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Support for carers

Sign up for a carer's emergency card

If you're caring for someone over the age of 18 it's important you get a carer's emergency card (it's free). This will ensure that they will be safe if you're caught up in an emergency.

How to get a carer's emergency card

Create your carer’s emergency plan online. This is a set of information that includes: 

  • Details about the person you care for 
  • The things you do to help them 
  • Names of emergency contacts 

If you're unable to fill in the online form, call us on 0344 800 8020 (textphone 0344 800 8011). Someone will be able to help you to complete it.

Alternatively, you can contact Carers Matter Norfolk on 0800 083 1148, for help to complete the plan.

Carers UK also provide advice and guidance on emergency planning, including things to consider when completing this.

Once completed, we'll send you a carer’s emergency card (the size of a small credit card), which you should carry with you at all times.

The card states that you’re a carer and that someone is relying on you to keep them safe and well. It also shows your Emergency Plan number and the emergency helpline number. 

It is your responsibility to keep the plan updated and notify Adult Social Care and any other parties you have shared the plan with of any changes. To amend your emergency plan, please complete the Set up a Carers Emergency Plan form with the up to date details.

What happens in an emergency?

You, or someone on your behalf, should call the emergency helpline number and give the number of your Emergency Plan. 

The emergency helpline service will contact your named emergency contacts. Your contacts can then help the person you care for. 

The service will help even if they cannot reach your named contacts or you do not have any people who can help nearby. We'll provide an initial response, to allow enough time to plan what will need to happen next.

If the emergency continues for longer, then we may have a conversation about the ongoing needs of the person you are caring for. 

The emergency services know what to do if they see your carer’s emergency card. 

Carer's emergency card leaflet

You can download a PDF copy of the carer's emergency card leaflet for printing if you wish to share the information with someone.

Caring for someone at risk of getting lost

Thinking ahead and completing a ‘Herbert Protocol’ form can help you find someone should they disappear.

The form can be sent to the police to reduce the time taken in gathering vital information and support the investigation more quickly; safeguard them for more effectively and return them to safety before any harm can occur.

If you are a family carer, relative or care provider we advise you to the complete the form, send a copy to the police and store another one somewhere safe, in the event the person you care for was to go missing.

Message in a bottle

A message in a bottle is a simple idea designed to encourage people to keep their basic personal and medical details on a standard form and in a common location – the fridge!

It saves the Emergency Services valuable time if they need to enter a property in an emergency situation. Not only does it help to identify who you and your cared for are, it also identifies if you and/or your cared for have special medication or allergies. It is not only a potential lifesaver, but also it provides peace of mind to you, your friends and family by knowing that prompt medical treatment is provided and that the next of kin and emergency contacts are notified.

Who’s it for?

Anyone. Whilst it is focused on the more vulnerable people in a community, anyone can have an accident in the home, so this scheme can benefit anyone.

What does it cost?

When ordering one bottle the scheme is free to the public and is funded usually by your local Lions Club.

You may find the bottles displayed in your local GP’s surgery, local pharmacy or local Lions Club. If you have any difficulty locating a bottle please contact Lions Clubs Headquarters 0845 833 9502.

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