Adult mental health service

What service is offered and provided?

The Adult Mental Health Service is a specialised mental health social care service which aims to maximise independence and choice for people with mental health difficulties through a streamlined health and social care service. 

The aim of the service is to empower people with mental health difficulties to make choices that will promote their health, wellbeing and independence. Those with more complex needs will be helped to formulate plans that maximise their abilities, to enable them as individuals to make choices and work towards their identified goals. 

People who are referred to the service receive a person-centred assessment of their needs. Both service users and carers are assessed under the Care Act to determine eligibility.

The service is provided in a range of settings including in people’s own homes, in community settings or in hospitals. The service works closely with key partners such as Norfolk and Suffolk Foundation Trust and all teams are co-located with the Norfolk & Suffolk Foundation Trust Adult Recovery service.

Each team has a team manager who leads and manages and oversees the work of the team. Each team will have the following roles:

  • Practice consultant
  • Social workers
  • Assistant practitioners
  • Carer’s assessors
  • Business support

The service also includes two other teams:

  • Approved Mental Health Professional (AMHP) service with team manager, three practice consultants, AMHP monitoring officer, training consultant and business support
  • Deprivation of Liberty Safeguards (DoLS) service with team manager, practice consultants, best interest assessors and business support

Who can receive the service?

The service is for working age adults aged between 18-64 years and who meet the Care Act eligibility.

How is the service organised?

The Adult Mental Health Service is organised through five locality teams which are aligned to the five Clinical Commissioning Group (CCG) areas:

  • Norwich
  • South
  • North
  • East
  • West

How to refer to us?

For Care Act assessments

Anyone can make a referral as long as they have the consent of the person they are referring to the service.  This can be done by calling the Customer Service Centre 0344 800 8020.

For Mental Health Act assessments or Deprivation of Liberty Safeguards (DoLS) work  

These referrals are usually made via professionals.

Nearest relatives, as defined under the Mental Health Act, can refer for a Mental Health Act assessment by calling the Customer Service Centre on 0344 800 8020.

How does the service change between children’s services and adult services?

Children who receive a service under 18 years of age, and who are likely to need a service into adulthood, should be referred from age 15 onwards for an initial Care Act assessment.

The Adult Mental Health locality teams deal with their own transition work.