Information advice and advocacy

Your Norfolk Advice Network

Your Norfolk Advice Network is a free, independent information and advice service, providing easy and quick access to the services you need. The service is open to all adults in Norfolk, including family members, carers, and professionals seeking information, advice and support.

Professionals can also use this number to discuss individuals they support and receive guidance on services they can refer them to.

The service will:

  • Answer questions and offer independent advice on a range of issues, such as access to benefits, dealing with financial worries and accessing social care
  • Refer you on to organisations or charities that can help you with your concerns 

Your Norfolk Advice Network phone number: 0333 996 8333
Opening hours: 8am-6pm Monday-Friday
Email: helpline@ncan.co.uk

If you call us out of hours you can leave us a voicemail message and we will call you back within 3 working days. Please include a phone number in your message so we can contact you. If you email us we will respond within 3 working days.

This service is led by Age UK Norfolk who will be supported by Age UK Norwich, Equal Lives, Norfolk Citizens Advice, DIAL, MAP and the Norfolk Community Law Service.

The service also provides access to over 70 organisations registered on Your Norfolk Advice Network, ensuring that all referrals will be person-centered.

For some examples of people Your Norfolk Advice Network has helped read our case studies.

Norfolk Advocacy Partnership

The Norfolk Advocacy Partnership is a free, independent service which can arrange advocacy and representation for anyone who needs more support to have their voice heard.

Professionals can also use this number to discuss individuals they support and receive guidance on services they can refer them to.

The service will:

  • Help you to find out what support is available to you
  • Help you to access these services
  • Arrange advocacy - someone to speak on your behalf if you need them to
  • Offer support for people with immigration concerns or issues, where the English language may be a barrier


Norfolk Advocacy Partnership phone number: 01508 491 210
Opening hours: 8am-6pm Monday-Friday
Email: info@equallives.org.uk

If you call us out of hours you can leave us a voicemail message and we will call you back within 5 working days. Please include a phone number in your message so we can contact you. If you email us we will respond within 5 working days.

This service is led by Equal Lives, who will be supported by Age UK Norfolk, Age UK Norwich, MAP, Opening Doors, Deaf Connexions, West Norfolk Deaf Association and The Bridge Plus+.

For some examples of people the Norfolk Advocacy Partnership has helped read our case studies.

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