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Family support process and documents


Coronavirus update: Find out about current early help processes during COVID-19. Please note that any requests for a Family Support practitioner (formerly Family Focus) are now made through a consultation with the Children’s Advice and Duty Service (CADS) on 0344 800 8020.

If a family with a 0-5-year-old requires Tier 2 support, you should make a referral to the Early Childhood and Family Service (ECFS).

View targeted courses currently on offer


Includes links to supporting documents and forms which partners will use during the process. You can download forms to complete them. Use the button links to upload your forms.  

You might find frequently asked questions about the family support process useful.

Step 1

Download and complete the Early help registration and request for support form.

Check: This must be completed with all adults and age appropriate children before support can be offered to ensure they consent to support. By signing the Early help registration form families agree to sharing information as set out in our privacy notice. This contains a list of organisations Norfolk County Council Children’s Services share information with.

Individual organisations will have to direct families to their privacy notices to ensure they understand how their personal information is stored and used.

Step 2  

Upload Early help registration and request for support form


ECFS staff only – upload Early help registration and request for support form

Step 3 

Download and complete an Early help assessment form. You might want to use the Signs of Safety model tools and resources to complete the form.

Step 4

Upload the Early help assessment form

Step 5

Contact the appropriate professionals and agencies. Arrange the 'team around the family' meeting with the family, children and other organisations who are involved.

Download and complete the Family support process delivery plan and/or review.

Check: The delivery plan must be consented to and signed by all adults and age appropriate children before submitting.

Step 6

Upload the delivery plan and/or review after every meeting. Pass on to the other professionals working with you.

Upload the Family Support Process delivery plan and/or review

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