Change your address, contact details or service requirements

If you’ve registered for our services (eg library membership, adult education enrolment, school/college transport, adult social care), you can tell us about a change of address, update your contact details or advise us of new transport requirements using our online form.

Change your details

To let us know by post instead, please send us your:

• Name
• Address
• Date of birth
• Contact telephone number

Give us your old contact details and your new contact details, let us know when you want the new details to take effect, and tell us which services you registered for.

To protect your personal information, you’ll also need to include a copy of one of the following.  Please do not send original documents.

• Your driving licence
• Council Tax bill
• Council or housing association rent card
• A recent electricity, gas or telephone bill

Proof of identity is not required if you are updating your details for school and college transport unless you're changing your address.

Please send everything to:

Customer Services
Norfolk County Council
County Hall
Martineau Lane
Norwich
NR1 2DH

Changing personal details for your My Norfolk account

If you registered for a My Norfolk account, you can update the personal information included in it at any time by signing in to your account.

Sign in to My Norfolk