Using school transport and your smart travel pass

Frequently asked questions when using school transport.

The travel pass is a smartcard that your child will need to use on every journey they take. It contains information about what route they can take and when it expires.

Your child should touch the pass against the machine as they get on the bus.

The travel pass can be replaced if it’s lost or stolen and cancelled remotely to stop someone else using it.

Your child can only use their travel pass for one return journey to school or college on the service allocated.

Students should return home if their school transport is more than 30 minutes late.

Make sure that your child has someone to contact if they need help if their transport doesn’t arrive.

Check operator websites and social media to see if there are any service disruptions.

If the red light flashes, your pass is invalid. It has either been cancelled or it has expired or you are travelling on the wrong bus. The driver can print out the reason for this for you. You cannot travel with an invalid pass, so will have to pay the appropriate fare or board the correct school bus. To renew your bus pass please apply on the school transport or Post16 transport page.

If the pass is not recognised and there is no light or sound from the machine this means the chip in the card has been broken. Smartcards are robust if taken care of. However, just like a bank card, if a smartcard is bent too far or cut into the chip inside will break. If your pass has been broken you cannot travel unless you pay the appropriate fare. Visit Replacement passes for more information.

Telephone or email the operator of the service if your child loses something on a bus or train.

Parents are responsible for their children before they board the vehicle and after they alight at the end of the day.  This includes ensuring they have a pass to travel.

Children of primary school age (Years R–6) and children with special needs should be collected from school transport by an appropriate adult, eg a parent/guardian, and parents should ensure that they or someone else can be at the drop-off point. If there is no adult present at the drop-off point, the child will not be left, which may mean that the school transport continues its route with the child on board whilst the parent/guardian is contacted. 

Remember that your child is your responsibility before they get on the vehicle in the morning and after they get off at the end of the day.

Before the journey your child should:

  • Be at the pick-up point at least 10 minutes before departure
  • Be quiet and well behaved while they wait, away from the road if possible
  • Keep away from the vehicle until it has stopped
  • Allow other passengers to get off the vehicle before they get on
  • Get on one at a time, without pushing
  • Have their travel pass ready to scan on the ticket machine
  • If transport doesn’t arrive when expected, your child should wait for 30 minutes before they return home. You should have arrangements in place in case this happens.

During the journey your child should:

  • Stay in their seat and face forward at all times
  • Wear seat belts if provided
  • Keep bags and equipment out of the gangway
  • Do as the driver tells them if there is an emergency or breakdown
  • Do as the bus monitor, prefect or passenger assistant asks

They must not:

  • Speak to or distract the driver, except in an emergency
  • Throw things in or out of the vehicle
  • Smoke (including use of e-cigarettes or other similar devices), eat or drink
  • Shout or use foul and abusive language
  • Try to operate the doors
  • Damage the vehicle in any way. You may be invoiced for any damage caused.
  • Take photos or videos with mobile phones or other devices

At the end of the journey your child should:

  • Stay in their seat until the vehicle stops
  • Make sure they have all their belongings with them
  • Use the proper exit once the driver has opened the door
  • Be careful and well behaved when they get off the vehicle
  • Wait until the vehicle has moved off before crossing the road. They should never cross the road in front of or behind the vehicle
  • Stay away from the vehicle while it is moving away

Was this webpage helpful?