Cookie Consent by Entitlement to school transport - Norfolk County Council

Who can get free school transport

Some 5-16 year olds in Norfolk will qualify for free travel. This depends on how old your child is, which school they go to and where they live, and whether they have any special educational needs or mobility issues.

All applications are assessed against the criteria set in our home to school transport policy.

Your child will be entitled to free school transport, if they:

  • Are of compulsory school age (5 to 16 years old) on 1 September or
  • If they will be 5 before 1 September 2019 when applying for the school year 2018-19 and
  • If they will be 5 before 1 September 2020 when applying for school year 2019-20 and
  • Attend the nearest catchment school or the nearest appropriate school with a place as designated by Children’s Services and
  • Live more than 2 miles, measured by the nearest walking route to school, when under the age of 8
  • Live more than 3 miles walking distance from school, when aged 8 or over

We will also provide transport for children who are unable to walk to school due to mobility problems or a severe medical condition. This is unless they live close enough to school to be able to make their own way, using a wheelchair or suitable alternative.

We do not provide midday journeys for children attending school part-time.

Families in receipt of a qualifying low income benefit

Free school transport may also be available for families receiving certain benefits.

Children of primary school age

For children aged eight years and over, who attend their nearest catchment or appropriate school, the qualifying distance will remain two miles if either:

  • They are entitled to free school meals due to their family receiving a qualifying low income benefit
  • Their parents are receiving the maximum level of Working Tax Credit (when reduction due to income is £0.00)

Children of secondary school age

Children of secondary school age will be entitled to free transport if they:

  • Go to one of three appropriate schools closest to home, between two and six miles away or
  • Go to a school, preferred on grounds of religion or belief that is the nearest of its kind to their home, between two and 15 miles away and
  • Are entitled to free school meals or
  • Have parents who are receiving the maximum level of Working Tax Credit (when reduction due to income is £0.00)

Evidence to submit with your application

When you apply, you must include a scan, photocopy or screenshot of a recent letter from the Department for Work and Pensions (DWP) showing that you are entitled to one of the following benefits:

  • Income Support
  • Income-based Jobseeker’s Allowance
  • Employment and Support Allowance (income related)
  • Guaranteed Pension Credit
  • Universal Credit (where earnings element is less than £7,400 annually)
  • The maximum level of Working Tax Credit (when reduction due to income is £0.00)
  • Child Tax Credit but not Working Tax Credit and your annual income, assessed by HM Revenue and Customs, (does not exceed £16,190)

Download an example of a qualifying/non qualifying Working Tax Credit

If you only have a Tax Credit Annual Review Notice for the current financial year, because you notified the DWP that your circumstances haven’t changed since your last full Tax Credit Award, you must send a photocopy or scan of all the following information:

  • Your original Tax Credit Award
  • Your Annual Review notice
  • Your written or emailed confirmation that you have informed the DWP that your circumstances have not changed since your last full Tax Credit Award

We cannot return original documents. Anything you send us is scanned and/or securely destroyed.

Apply for school transport

Raising the participation age to 18

In 2015, the Government increased the age at which young people must continue in education or training to 18.

Although young people must now remain in education or training until they are 18, the government has not increased the age range of free transport available to eligible young people in line with this. Free transport is still only available to eligible children and young people up to age 16.

For further information on raising the participation age please see the Department for Education website.

The standard home to school transport policy applies to free schools.

Travel assistance to free schools can only be considered if a pupil is attending their nearest school or a qualifying school under the low income legislation, provided other criteria such as the minimum distance to be entitled are met.

If travel to school will be solely dependent on one means of transport, eg by car, it is very unlikely that we could help in an emergency, even in exceptionally difficult circumstances.

Please note, due to government legislation, our 5 – 16 discretionary travel scheme, as detailed in our home to school and college transport policy and home to school transport information sheet has been temporarily suspended for the rest of the academic year 2019/2020. This scheme will be reviewed later in the year.

You may find the alternative travel options listed here helpful.

Other help

Pupils attending their appropriate school who do not qualify under the general policy for free transport may also be able to get help if:

  • A combination of factors exist relating to the physical nature of the route which makes it unavailable to walk, accompanied as necessary
  • Their family has had to move due to an emergency beyond the family’s control
  • They are too young or vulnerable to walk to school alone and parents can’t accompany them due to mobility issues or severe medical conditions.

See sections 5.2 and 5.3 of our transport policy for more information

Email If you have questions about your child’s eligibility for free school transport.

In some cases parents will provide their own transport to and from school instead relying on us to make transport arrangements.  These arrangements are only agreed for eligible pupils if contracted or public transport is not available and it is the most cost-effective option.

The level of allowance is based on the mileage for two return journeys each day and on the condition that the driver is acting as a volunteer.

The current fuel allowance is 50p per mile.

Payments are calculated on mileage for two return journeys a day.


  • School is five miles from home
  • A return journey is 10 miles
  • Drop-off and pickup journeys total 20 miles
  • 20 x 50p = £10.00 per day fuel allowance

Allowances are paid monthly in arrears on receipt of a claim form authorised by the establishment to confirm attendance.

Submit your claims to:

Travel and Transport
Norfolk County Council
County Hall

Contact the county council where you live for help.

Suffolk County Council 
Cambridgeshire County Council
Lincolnshire County Council

If your county council can’t help, you can apply to Norfolk County Council under the discretionary travel scheme. You’ll need to pay fees for any assistance we provide.

We don’t provide transport or assistance for pupils to get to work placements or activities outside of normal school hours.

Talk to the person who arranged the placement or activity about travel arrangements.

We do not have to provide transport for pupils to attend induction days.

We may authorise transport if requested by the school and there is space on existing contracted services.

Please note if a travel pass is authorised for induction days this may not be the same service allocated to a pupil from September.  Also, even if the same service, a new timetable may be in operation.

If the transport is a public service, then pupils are expected to pay the daily fare to the operator.

If transport is required for induction days please contact your school.

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