How to appeal a decision

If you believe the transport policy has not been applied correctly, then you may ask for the decision to be reviewed. You must contact us in writing within 20 days of hearing from us.

You will need to state clearly the specific criteria in the school and college transport policy which you believe have not been applied correctly and include or attach any additional relevant information. The decision will be reviewed within 20 working days and you will receive a detailed written notification of the outcome of the review.

If your child is not attending your catchment or nearest appropriate school it's likely there will be no grounds for appeal.

You can write to us at:

Head of Passenger Transport at Travel and Transport
County Hall
Norwich
NR1 2DH

Or email: educationtransport@norfolk.gov.uk

For full details of the Council’s appeals process – please see section 13 of our Home to School and College Transport Policy.

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