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flexibus+ Booking App terms of use

Terms of app use

The contents of this page and the documents within explain the terms of use to which you agree when using our app henceforth known as 'flexibus+ app.' These terms apply whether you use the flexibus+ app as a guest or a registered user via your account. The use of this platform shall include any access and browsing along with use while registered or logged in to an account.

We advise that you read these terms of use closely before using the flexibus+ app as they will govern all use of these services. It would also be advisable to save them for future reference or print a copy.

By continuing to use the flexibus+ app you accept the following terms and agree to comply with them at all times. If you do not agree with these terms, then do not continue to use these services or contact us to discuss your concerns in order that we may assist as much as possible.

Information about us

flexibus+ app is operated by Vectare Ltd in partnership with Norfolk County Council. Further information about can be found at www.vectare.co.uk and www.norfolk.gov.uk/flexibus.

Registered address is: Norfolk County Council, County Hall, Martineau Lane, Norwich, Norfolk. NR1 2DH.

Disclaimer

The information on the flexibus+ app is intended to provide convenient information to our visitors and passengers who may use or are looking to use the service and to assist you with booking journeys and purchasing tickets. The products and pricing available are detailed at each stage of the booking process and are available for a selected range of journeys only subject to availability.

Any queries submitted online or via our helpline provides us with limited information and although we endeavour to assist as best we can, we cannot guarantee that the products or services purchased by phone or through the flexibus+ app will necessarily be the most suitable for your needs.

Every reasonable effort is taken to ensure that the information displayed on the flexibus+ app is current, accurate and complete at all times. However this may be subject to change without notice and due to factors beyond our control. No representations or warranties are made (express or implied) in relation to the reliability, accuracy, or completeness of any such information.

Norfolk County Council's liability is unconditional relating to any loss arising directly or indirectly from your use of the flexibus+ app, or any action taken because of information on this platform.

Availability of the flexibus+ app

While we endeavour to ensure that the flexibus+ app is available at all times, due to factors beyond our control there may be occasions upon which there are interruptions or loss of service. While this is regretful, we cannot accept any liability in the event of service unavailability. Further, we may suspend, withdraw, discontinue, or change all or any section of the flexibus+ app without notice and cannot be held liable for any reason should these services be unavailable at any time or for any period.

The flexibus+ app provided by Vectare Ltd in partnership with Norfolk County Council is intended to serve people residing only in the United Kingdom and within the operational area of the service.

We reserve the right to limit the availability of the flexibus+ app, or any product or service provided therein to any person/s or geographical area and we accept no liability for use of the flexibus+ app outside of the United Kingdom 

Revisions to these terms of use

We may at any time update these terms of use and will do so by updating the content of this page. We advise visiting this page periodically to review any such changes as they are binding in conjunction with the use of the flexibus+ app and services provided via this channel.

Modifications to the flexibus+ app

We reserve the right to make any necessary changes or corrections, amend, suspend or otherwise discontinue aspects of the flexibus+ app inclusive of the content and services available via the platform at any time.

Please be advised that although we will make every effort to keep the information on the flexibus+ app as current as possible, there may be occasions where it is out of date and we are under no obligation to ensure this is not the case.

Furthermore, any new feature, product, service or content offered via the flexibus+ app is subject to these terms of use unless otherwise stated.

Your account information

You should treat any, and all information relating to accessing your account as confidential. It is your responsibility to handle personal information and sensitive personal information within your account carefully and not to disclose this to a third party.

We reserve the right to disable any login information relating to your account either chosen by yourself or allocated to you by us at any time if it is brought to our attention you have failed to comply with any of these terms. This will result in you being unable to access our products and services moving forwards.

If you believe or are informed that a third party has gained access to any of your unique account information you should change your password as soon as possible and contact us for further advice.

External links

The flexibus+ app may host external links to other organisations where applicable for your convenience and information. We cannot make any representations nor accept responsibility or liability for the information, products and services or any reliance on the same when you choose to access these links and leave our platform. The existence of a link to a third-party site does not imply any endorsement of the provider or the services they may offer.

Intellectual property rights

All intellectual property rights relating to the flexibus+ app and any content published within it are the property of Norfolk Country Council or potentially in some cases its affiliates or third-party providers. Such rights are protected under international copyright law and other applicable property rights and are reserved.

You are permitted to download or print information from the flexibus+ app if required for personal use and your own information required to access the services, providing you retain all copyright and other propriety notices. Service users are not permitted to reproduce either in whole or in part, modify, amend, disassemble or transmit information from the flexibus+ app without express written permission from Norfolk County Council nor to make use of any such content for commercial purposes.

Our status and that of any identified third-party contributors must be acknowledged at all times.

In the event that you do print or download any sections of the flexibus+ app for any purpose not outlined above then your right to access these platforms will cease immediately and you are obligated to either destroy any copies of such materials, or return them to Norfolk County Council.

Privacy

Please see the flexibus+ booking app privacy notice for full details on how we strive to protect your privacy and information when accessing the flexibus+ app.

Use of flexibus+ app

When purchasing services and using the payment method on the flexibus+ app it is your responsibility to ensure that you reach the legal age requirement for entering into such a contract in the operational jurisdiction.

In continuing to use the flexibus+ app you are confirming that you have the legal authority to enter into such terms of use including instructing us to collect payments from a credit or debit card from an authorised bank account or credit facility and to use the flexibus+ app in accordance with the full terms and conditions outlined. You also confirm that all information supplied by you when using the flexibus+ app is both true and accurate at all times. You will not use the flexibus+ app for any purpose beyond what is outlined in these Terms of Use and applicable law.

Limitation of our liability

No clause within these Terms of Use excludes or otherwise limits our liability for death or injury when arising from our negligence, nor in the event of any fraudulent misrepresentation or other liability which cannot be excluded or overridden by English Law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our website and the flexibus+ app or any content on it, whether express or implied.

Norfolk County Council cannot be held responsible for any loss, damage whether in contract, arising as a result of negligence, breach of statutory duty or anything otherwise linked to and of the following:

  • Any use of (correct or otherwise) the flexibus+ app;
  • Decisions made on the basis of or reliant on any information or content displayed on the flexibus+ app;
  • And, if using the flexibus+ app for business related purposes please be advised that we will not be held liable for any loss of revenue, profit or business, nor any interruption to business services, loss of projected savings, or any form of loss or damage either indirect or consequential.

If you use the flexibus+ app for commercial purposes, please be advised that the services offered therein are intended for domestic and private use only. In using the flexibus+ app you agree not to use the services for any commercial or business purposes, and Norfolk County Council will hold no responsibility or liability to you if used otherwise.

Furthermore, Norfolk County Council will not be held responsible for any loss or damage caused by a virus, distributed denial of service attack, or any other technological harm which may be introduced to your device, equipment, programs, data or associated material arising from use of the flexibus+ app, nor as a result of downloading any content from the flexibus+ app or any associated websites.

Viruses and improper use

Whilst we endeavour to provide safe and up to date information, no warranty is provided in terms of the flexibus+ app being free from errors, defects, viruses or any other form of malicious programs or macros.

It is your responsibility as the user to configure your technology and its associated platforms in order to access and use the flexibus+ app and we strongly advise the provision of virus protection software.

You are responsible for configuring your information technology, computer programs and associated required platforms when accessing the flexibus+ app.

In using the flexibus+ app and the services provided therein you agree that you will not:

  • Gain or attempt to gain access to content unauthorised, circumvent any security measures in place, or otherwise tamper with, hack into, or disrupt the flexibus+ app in any way. This extends to the server on which these services are stored along with any other server, computer or associated device, database, router or any other internet enabled device connected to and used in conjunction with the flexibus+ app.
  • Misuse the flexibus+ app by knowingly introducing harmful components such as viruses, trojans, worms, logic bombs or any other such material with the potential to damage the flexibus+ app or disrupt the services provided; or
  • purposely damage the flexibus+ app via the use of a denial-of-service attack or a distributed denial of service attack.

Breaching this provision constitutes a criminal offence under the Computer Misuse Act 1990 and Norfolk County Council will report any such breach to the relevant law enforcement body and co-operate with the authorities by disclosing any identifying information regarding the perpetrator to them. In the event of any of the above your right to access our flexibus+ app and associated services will cease immediately and without prior notice.

Other terms

In the event that we fail to ensure you undertake your obligations in relation to these Terms of Use, or that we do not enforce our rights detailed within them against you this shall not result in us waiving said rights and does not mean that you are not obligated to comply. If Norfolk County Council ever do waive a breach by you this will be done only in writing and does not apply to any future default you may go on to commit.

If any clause within these terms become or are found to be illegal, unenforceable or otherwise invalid for any reason then the affected section will be removed from the Terms of Use and understood to be deleted and no longer applicable.

We reserve the right to alter these Terms of Use periodically and post the updated versions on the app. From the time of the updated Terms of Use being published all use of the flexibus+ app will be subject to that version. It is the user's responsibility to check these Terms of Use regularly as they are binding to the use of and provision of our services.

Applicable law

The flexibus+ app is established by Norfolk County Council. Norfolk County Council, County Hall, Martineau Lane, Norwich, Norfolk. NR1 2DH.

Any and all use is governed by English law at all times and in the event of a dispute the relevant parties must abide by the jurisdiction of the courts of England.

General conditions of carriage

Any and all journeys undertaken and facilitated by the flexibus+ app is subject to the Conditions of Carriage with the service provider Vectare Ltd. Please go to www.vectare.co.uk where you can find further information regarding travelling on Vectare services.

Contact us

Should you have any queries please do not hesitate to contact us and we would be happy to assist you.

Address: Flexibus+, Vectare Ltd. Advanced Technology Innovation Centre, Loughborough University, Loughborough. LE11 3QF

Email: contact@vectare.co.uk

Phone: 01760 305022

flexibus+ is funded by the Department for Transport's Rural Mobility Fund, provided in partnership by Norfolk County Council and Vectare Ltd. The flexibus+ app is powered by Via.