Public transport accessibility

Norfolk County Council and all Norfolk’s public transport operators are committed to making your journey on public transport as accessible and easy to use as possible.

These cards have been designed for bus users who may need some extra assistance when communicating with drivers. They include messages such as “please give me time to find a seat” and “please speak slowly”.

There is a limited pre-printed supply available from Norwich Bus Station, First’s Travel Shop on Castle Meadow in Norwich, and King’s Lynn Bus Station. 

Not all mobility scooters are permitted to access buses – it varies by operator and depends on the size and type of scooter.

As a minimum, all Norfolk bus operators follow the national Code of Practice for the Use and Acceptance of Mobility Scooters on low floor buses.

To get a permit you will need to contact your local bus operator before you travel, but note that Konectbus and Anglian operate a separate permit scheme.

Most bus shelters in Norwich city centre and those at Park & Ride sites are fitted with RNIB React software.

With these you can use a RNIB React key fob to obtain information about the name of the bus stop and the next bus departure.

Key fobs are available from the Norfolk and Norwich Association for the Blind by calling 01603 629558.

Braille bus hailers:

These hand held flipbooks are designed to clearly signal to the bus driver which bus you are waiting for. Simply use the braille flipbook to show the number bus you need, and hold it out at the bus stop. Or you can simply show the front page with the large embossed typed “BUS” on it.

To obtain a braille bus hailer please contact the Norfolk and Norwich Association for the Blind (NNAB) 01603 629558.

By law, all single-decker buses are now low floor and accessible, and all double deck vehicles will be from January 2017.

If your local bus service is operated by a coach, this does not need to be low floor and accessible until 2020.

All Norfolk bus operators that are signed up to the bus charter are committed to state on their websites which of their services are not accessible. 

For more information, contact your bus operator.

There will soon be a tactile map at Norwich bus station, showing a 3D view of Norwich city centre.

This will be helpful for the visually impaired to find their way out of the bus station to key locations within the city.

Community Transport schemes pick you up at your house, or the nearest safe place, and provide a door-to-door service.