Street lighting

If you see a faulty street light, illuminated sign, bollard, vehicle-activated sign or belisha beacon on a pedestrian crossing, please report the issue using the button below.

Report a problem

Norfolk County Council is responsible for more than 50,000 street lights, 10,000 illuminated signs and 2,500 illuminated bollards. 

District and town or parish councils are responsible for another 20,000 street lights in the county and Highways England is responsible for lighting on the A11, A12 and A47 trunk roads.

Most faults will be repaired within five business days. If the light does not belong to Norfolk County Council, our contractor Amey will report the fault to the relevant authority on your behalf.

Part night lighting

To cut CO2 emissions and save money, we have adopted part night lighting in low crime areas where there are low levels of through traffic.  It also complements other actions we have taken such as modernising lights to make them more energy efficient.

This has happened after consultation with all stakeholders including residents and Norfolk Police.

Part night lighting involves limiting night time lighting to times of highest traffic volume through the use of photocell technology which measures natural light levels and switches lights off for a period of five hours.

During the consultation period, we understand concerns were raised about the perceived effects of part night lighting on crime and we worked closely with Norfolk Police to determine whether any areas should be excluded from the scheme.  However, a 2015 national study into the effects of reduced street lighting found little evidence of harmful effects of part night lighting on road collisions or crime in England and Wales.

As the consultation and review period have been completed we are unlikely to make any changes to part night lighting.  We will continue to support Norfolk Police and therefore if you are concerned about crime levels in your area, please contact them in the first instance.