Business and trade waste

Items we accept as trade waste:

• Non-recyclable waste, like carpets, sofas, rigid plastic, mattresses and black bagged waste
• Garden waste (ie hedge cuttings, grass cuttings and leaves)
• Flat or sheet glass (ie from windows)
• Rubble (ie bricks and concrete)
• Plasterboard
• Timber (ie clean structural wood or wooden furniture)
• Scrap metal
• Paper and cardboard
• Textiles
• Glass bottles (empty)

Items we don’t accept as trade waste:

• Electrical equipment (ie fridges, televisions, printers etc)
• Tyres (either cars or agricultural)
• Cooking oil
• Engine oil
• Car batteries
• Household batteries
• Gas bottles
• Light bulbs or fluorescent tubes
• Hazardous waste such as paint or household chemicals
• Industrial waste
• Agricultural waste
• Food waste
• Any other items that we don't usually accepted at our recycling centres, like hazardous waste

Stop at the site office when you arrive, or find a member of site staff.  Our site staff will assess your waste, calculate a charge for disposal and take payment before you unload it.  You can pay by credit or debit card, but not cash.  No refunds will be given once payment has been taken and the waste disposed of.

You’ll pay less if you separate your waste - separated recyclable materials are charged at a lower rate than mixed loads.  Unsorted loads, whether they’re made up of recyclable materials or not, will be charged at the unsorted waste price.

More about using this service

• You'll need to provide your Waste Carriers Licence number
• Vehicle size is limited to 3.5 tonnes maximum
• Arrive on site at least 30 minutes before closing time to allow enough time to dispose of your waste
• The service will be subject to operational capacity at the sites and priority will be given to householders
• Our staff may not be available to help you load your waste into the correct containers, so bring help if you need it
• We only accept plasterboard if you separate it from the rest of your waste

Speak to a member of staff on arrival and they will assess your waste and take payment before you unload your waste.

You will pay less if you separate your waste - separated materials are charged at a lower rate than mixed loads. Payment will need to be paid by debit or credit card.

We calculate prices based on the material and amount of waste you bring. Your load will be assessed by site staff and prices are non-negotiable. As loads will be assessed into 80 litre bag equivalent amounts we recommend that you separate and bag as much of your waste as possible.

An 80 litre bag is the same size as an old sized dustbin. One is available on site for reference.

You must separate plasterboard or we won’t accept it.

These guide prices are based per bag or item and include VAT.

Any decision made by our staff about trade waste will be final and prices are non-negotiable.

From 1 April 2020 we are introducing a half bag/item price for plasterboard. This material is difficult to throw away correctly and is expensive, requiring specialist disposal. We recognise many people bring plasterboard to the recycling centre and the half bag price has been brought in to help those with a very small amount to dispose of. Prices will be £4.50 for amounts less than half a bag (40 litres or equivalent).

Prices per 80 litre sack or single item:

• Unsorted/non-recyclable waste - £5
• Green waste - £3
• Flat glass - £5
• Rubble - £3
• Plasterboard - £9 (half bag price of £4.50 for small amounts)
• Timber - £3
• Scrap metal - no charge
• Paper, textiles, card, and glass bottles - £1.50

Businesses and individuals have a legal duty of care to take all reasonable steps to store and dispose of waste safely.

Please note that your business rates do not include the cost of your business waste disposal.

The law also applies to anyone working from home such as gardeners, child minders, decorators, office work, bookkeepers, hairdressers, clearance or delivery vans or any waste generated by anyone running a business. As well as the obvious waste generated by the business, waste could also include the litter bin, waste food or paperwork.

Part of our legal requirement is to provide businesses with the correct paperwork and site staff will complete a waste transfer note on site for each visit.

You'll be given a copy of the waste transfer note, which proves you have transferred the waste to an authorised waste facility.  You should keep this in your files in case you’re asked to produce it by the Environment Agency or local council.  You’ll also get a copy of the payment receipt and a record of what you have disposed of.

For more information on 'duty of care', including help on how your business can meet its legal obligations, visit Right Waste Right Place.

If you carry waste as part of your business (eg garden waste, house clearances, building works etc) then you are classed as a waste carrier and you must register online with the Environment Agency, or call them on 03708 506 506. Site staff will need to see your waste carriers licence before accepting your waste as part of our trade waste scheme.

Some district councils provide local businesses with trade waste collection services.  The best option for your business will depend on the amount and type of waste you produce at your business premises.

Some waste disposal companies are listed on the Norfolk Recycles website.

Prices for collection through other contractors can vary, so we suggest that you contact at least three local waste collection companies to compare.  Before you employ a contractor to collect your waste, check that they are licensed waste carriers and that they will provide you with waste transfer notes.