Community Trigger

If you think that your case has not been dealt with in the way you wanted, raise your concerns with the agency you reported the matter to. They will take your concerns seriously, and try to ensure your needs are met.

If this fails you may wish to instigate a formal Community Trigger for an anti-social behaviour case review.

The Community Trigger gives victims the right to require action is taken where an ongoing anti-social behaviour problem has not been addressed. This asks agencies such as the local council, police and housing providers to review collectively how they have responded, by conducting an anti-social behaviour Case Review.

The Community Trigger does not replace the complaints procedures of individual organisations, which should be used where there is dissatisfaction with the conduct of an individual agency. Nor does the Trigger replace your opportunity to complain to the Local Government Ombudsman or Independent Police Complaints Commission.

If you have an ongoing ASB problem that is being actively dealt with by the Council, police or registered housing provider, your case is not appropriate for the Community Trigger. Norfolk’s threshold for triggering an ASB Case Review is when an application has been received and you have reported at least 3 qualifying incidents of anti-social behaviour within 6 months.

Once you have asked for a Community Trigger, the agencies involved will pool details of the anti-social behaviour incidents you have reported and actions that they have taken.

A meeting will take place between the appropriate Community Safety Partnership agencies, the social housing provider and other partners (if they are involved) to discuss the anti-social behaviour and what actions have been considered and taken. The group will review how the Partnership has responded and make recommendations on how the problem can be resolved.

A response will be sent to you, explaining the action taken and also suggestions on how the Partnership can attempt to resolve the anti-social behaviour.

If you are not satisfied with the response during the community trigger process, you can appeal.

Information for professionals