Get help now if you are experiencing domestic abuse

If you, or anyone else, is at immediate risk of harm, phone the police on 999. 
The silent solution: If you can’t speak or make a sound when calling 999, listen to the operator's questions, then tap the handset. If prompted, press 55. Your call will be transferred to police who will know it’s an emergency.

There is support available to help you whether you are currently experiencing domestic abuse or have recently left an abusive relationship. (See also the section Help to move on for help with the longer term impact)

Local organisations

Leeway refuge services

  • 24-hour telephone helpline – 0300 561 0077
  • Residential services including short term emergency accommodation

Orwell refuge services (Haven Project)

  • 0845 467 4876
  • Emergency accommodation for females in South Norfolk

NIDAS – Norfolk Integrated Domestic Abuse Services (medium and high risk support)

  • Telephone: 0300 561 0555 (9am and 6:30pm on weekdays, between 9am and 3pm on weekends)
  • Text: 07860 063 464
  • Out of hours: 0808 2000 247
  • Direct support for medium and high risk cases across Norfolk
  • Home safety support for high risk victims

Norfolk and Suffolk Victim Care (standard risk)

  • Telephone: 0300 303 3706 (Norfolk and Suffolk Victim Care, 8am-5pm Monday-Friday)
  • National Helpline: 0808 1689 111 (24 hours)
  • Telephone and face to face support for male and female victims

Pandora Project (standard risk support North and West Norfolk)

Daisy Programme (standard risk support Breckland)

National organisations

National Domestic Violence Helpline

  • 24 hour telephone: 0808 2000 247
  • Referral to emergency safe accommodation and information about refuges for women
  • Information about legal rights, housing and welfare rights.


  • Telephone: 0800 999 5428 (10am-5pm Monday, Tuesday and Friday, 10am-8pm Wednesday and Thursday)
  • Telephone and online chat support with lesbian, gay, bisexual and transgender domestic abuse
  • Transgender specific support line 1pm-5pm Tuesday

Respect Men’s Advice Line

  • Telephone: 0808 801 0327 (9am-8pm Monday and Wednesday, 9am-5pm Tuesday, Thursday and Friday)
  • Telephone and online chat advice and support for men experiencing domestic violence and abuse

Mankind Initiative

  • Telephone: 01823 334244 (10am-4pm Monday-Friday)
  • Information about reporting incidents, planning an escape and police procedures for male victims of domestic abuse

National Stalking Helpline

  • Telephone: 0808 802 0300 (9.30am-4pm Monday, Tuesday, Thursday, Friday and 9:30am-8pm Wednesday)
  • Information about reporting stalking or harassment, effective gathering of evidence and ensuring your personal safety


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