If you have suffered flood damage to your house, garden or business premises, Trading Standards advise you to be wary of approaches from rogue traders. You could be left with shoddy workmanship, end up out of pocket, or even find problems are made worse.
Here are some simple steps to take to ensure that repairs are successful:
- Before you organise any repairs, contact your insurance company. Some insurance companies may arrange approved traders to repair damage on your behalf, but if you organise your own repairs, check what will be covered.
- Avoid any cold callers that may turn up offering to carry out repairs
- We always advise to use known reputable traders you have chosen yourself, or a member of the Norfolk County Council Trusted Trader scheme, who have all been checked by Trading Standards. You can find a Norfolk Trusted Trader on our website.
- Ask traders to provide you with written contact details, and consider getting written quotes (not estimates) from at least three traders where possible
- Keep back part of the cost until the repair job has been satisfactorily completed. This will provide an incentive for the trader to complete the job or put right any problems.
If you are aware of people cold calling at properties offering to do repairs you could email the police to report it or visit the Norfolk Constabulary website to find out more.
If you need further advice contact our partners the Citizens Advice consumer service on 03454 04 05 06.