Never take unnecessary risks around flood water.
If you are in immediate danger, call 999
Flood help and advice
Flooding can come from several sources: coastal, rivers or surface water. 42,500 properties are potentially at risk of flooding in Norfolk. Over 5 million people in England and Wales live and work in properties that are at risk of flooding from rivers or the sea.
Find out if your home is at risk of flooding with the Environment Agency's flood risk maps:
Consider whether to buy flood protection equipment to protect your home
Make sure your mobile is fully charged before possible loss of power
Put together your grab bag and prepare your household emergency plan
Listen to your local radio for up to date information and weather updates
Remember, make sure that you take some action when you receive a flood warning message.
Are you adequately covered for flood risks?
Do you have ’new’ for ‘old’ cover?
Are your home contents correctly valued?
Is your vehicle/caravan covered for flood damage?
Keep details of insurance documents in your emergency kit
Take photos of your valuables and store them in your emergency kit with your important documents
If you suffer damage due to flooding, take photos of damaged items to help support any insurance claim
If you do need to have damage to your property repaired, beware of rogue traders. Consider using a Norfolk Trusted Trader. Call Trading Standards on 0344 800 8020 or visit www.norfolk.gov.uk/trustedtrader for more information
Surface water flooding happens after sudden and heavy rainfall and appears very quickly. If we collect evidence as the flooding happens our investigation team will be able to identify the cause of the flooding more quickly and suggest ways to prevent it happening again.
You can help us by photographing or videoing the flooding as it happens.
Try to show where the water is coming from, the direction of its flow and the full extent of where it accumulates. If the water enters a property, or comes into contact with entrance defences (like sandbags) show us images of this, or the damage and evidence of the water's presence after the event.
Remember: fast moving or deep water is extremely dangerous. Do not under any circumstances put yourself in an unsafe situation in order to take images and film.
Do not risk walking or driving through flood water as it can conceal its true depth and contain hidden dangers such as uncovered manhole covers or sewage. Just 30cm of flowing flood water is enough to move a car and less than that could knock you off your feet. In built up areas the waves created by vehicle movements can cause internal flooding damage to peoples' homes
If you’re caught in a flood, do not eat food that has come into contact with floodwater
If you have a long term health condition, think about your medication needs over the next 72 hours. Ensure you have enough medication to see you through 72 hours and remember to take your medication with you if you are evacuated
Do not let young children play in floodwater and try to avoid coming into contact with floodwater
If you do come into contact with floodwater, wash your hands using clean water and soap and be aware of young children putting their hands in their mouths
Check up on elderly and vulnerable friends, family and neighbours in affected areas, ask about their welfare and offer assistance when possible
Advice given by the Animal and Plant Health Agency states that any Norfolk livestock keeper who has animals at risk from floodwater but unable to move due to standstill measures can move those animals to a safer location.
Following this action livestock keepers will need to phone the Animal Health Regional Office on 01284 778150 to apply for a retrospective movement licence via the duty vet.
Where possible animals should be moved to a piece of land where there are no other animals. The piece of land the animals are moved to will be subject to standstill measures from the time they arrive.
If you have suffered flood damage to your house, garden or business premises, Trading Standards advise you to be wary of approaches from rogue traders. You could be left with shoddy workmanship, end up out of pocket, or even find problems are made worse.
Here are some simple steps to take to ensure that repairs are successful:
Before you organise any repairs, contact your insurance company. Some insurance companies may arrange approved traders to repair damage on your behalf, but if you organise your own repairs, check what will be covered.
Avoid any cold callers that may turn up offering to carry out repairs
We always advise to use known reputable traders you have chosen yourself, or a member of the Norfolk County Council Trusted Trader scheme, who have all been checked by Trading Standards. You can find a Norfolk Trusted Trader on our website.
Ask traders to provide you with written contact details, and consider getting written quotes (not estimates) from at least three traders where possible
Keep back part of the cost until the repair job has been satisfactorily completed. This will provide an incentive for the trader to complete the job or put right any problems.