Never take unnecessary risks around flood water. If you are in immediate danger, call 999
Find out if your home is at risk of flooding with the Environment Agency's flood risk maps:
If you live in an at risk area you can sign up for flood warnings from the Environment Agency to keep up to date.
You can contact your local emergency planning department for more information on developing a Community Emergency Plan and to put you in touch with community groups working in your area concerned with flooding:
Find out who to contact about different types of flooding:
Advice during a flood
Help us prevent future floods
Surface water flooding happens after sudden and heavy rainfall and appears very quickly. If we collect evidence as the flooding happens our investigation team will be able to identify the cause of the flooding more quickly and suggest ways to prevent it happening again.
You can help us by photographing or videoing the flooding as it happens.
Try to show where the water is coming from, the direction of its flow and the full extent of where it accumulates. If the water enters a property, or comes into contact with entrance defences (like sandbags) show us images of this, or the damage and evidence of the water's presence after the event.
Remember: fast moving or deep water is extremely dangerous. Do not under any circumstances put yourself in an unsafe situation in order to take images and film.
Public Health England has more advice about flood health risks and cleaning up safely.
Advice given by the Animal and Plant Health Agency states that any Norfolk livestock keeper who has animals at risk from floodwater but unable to move due to standstill measures can move those animals to a safer location.
Following this action livestock keepers will need to phone the Animal Health Regional Office on 01284 778150 to apply for a retrospective movement licence via the duty vet.
Where possible animals should be moved to a piece of land where there are no other animals. The piece of land the animals are moved to will be subject to standstill measures from the time they arrive.
If you have suffered flood damage to your house, garden or business premises, Trading Standards advise you to be wary of approaches from rogue traders. You could be left with shoddy workmanship, end up out of pocket, or even find problems are made worse.
Here are some simple steps to take to ensure that repairs are successful:
If you need further advice contact our partners the Citizens Advice consumer service on 03454 04 05 06.