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Service disruptions and closures

Coronavirus is currently causing disruptions to certain council services. Get the latest updates here, including school closures and event cancellations.

Services will be running normally unless stated otherwise.

Children of key workers and vulnerable children still have access to schools and early years settings (nurseries, childminders, preschools) in Norfolk.

Schools and early years education settings are closed for all other children until further notice.

School closures news

See which schools have closed

All libraries in Norfolk are closed. That includes open libraries, mobile libraries and the home library service. All library events have also been cancelled.

You do not need to return any items you might have at home for the time being.You will not be charged any fees for the current period and we've automatically renewed your borrowed items.

We have also increased the number of ebooks and audio items availble to borrow online.

See how we're supporting library users for more details.

People can still attend appointments with registrars which are based at both Great Yarmouth and Thetford libraries. There is no access to library services at these sites.

We appreciate that you may have concerns about how the Government’s fast changing response to the coronavirus may affect your ceremony or registration appointment. Check our registration services page for the latest updates.

Some reycling centres will reopen on Monday 11 May, with social distancing meaures in place

Read our recycling and rubbish updates page for more information

We have suspended the delivery of all courses that take place in a classroom. Next week we will re-commence every course that we can, using online and distance learning methods. Your tutor will be in contact with you to explain how this will work and what you need to do.

We have also closed Holt Hall, Wensum Lodge and Whitlingham Adventure.

Read about what we are doing to support students during the coronavirus outbreak

Bookings suspended

We have suspended all bookings for Adult Learning with immediate effect. Anyone booked onto a course will be contacted with FAQs about what happens with any future booking they may have made.

Adult Learning booking information

Coronavirus is currently affecting how certain SEND Local Offer services are running. Visit our coronavirus updates for SEND Local Offer page for more information.

Following careful consideration of recent developments of the Coronavirus / COVID-19 pandemic, and following national government guidance, we have taken the difficult decision to close all ten of our museum sites to protect the welfare of our visitors, volunteers and staff.

All our museums will remain closed until further notice. All events have now been cancelled for the foreseeable future.

If you have pre-booked for any events during this time, we will be in touch.

This is a rapidly changing situation and we will respond accordingly by updating the latest information on our website and social media platforms.

We’re looking into how we can best share our collections digitally during this time, and considering ways to support our communities so keep an eye on social media for online resources, behind the scenes videos and more. Thank you for your ongoing support and understanding. We hope you will bear with us during this period of disruption, and we look forward to welcoming you back to our museums when we are able.

All road safety courses and training schemes have been suspended until further notice. For any queries regarding this, please e-mail

We are unable to offer face to face independent mobility assessments (IMAs) for the foreseeable future, and encourage you to make applications online.

Please visit our blue badge application page for more information.

All non-urgent highways works were suspended from Friday 27 March but some sites are now recommencing works where it is safe to do so.

Visit the Major projects and improvements page for latest information.

All events and group visits at the Norfolk Record Office have been cancelled until further notice. We will not be accepting accessions until further notice.

We have made the decision to close the Norfolk Record Office searchroom until further notice. Staff will continue to provide copies of birth, death and marriage certificates and answer enquiries, where possible.

Due to the unprecedented global and national emergency Norfolk County Council may be unable to process your requests for information within the statutory time frames. The Information Commissioner's Office is aware that councils may struggle at this time. We recognise the importance of FOIs, EIRs and subject access requests but this places an extraordinary burden on overstretched staff who must concentrate on the provision of front line services to protect vulnerable people in Norfolk at the current time. We respectfully request members of the public hold back from submitting requests until we return to normal service.

We thank you for your ongoing support.

The Planning Service is working remotely until further notice. This means that we are unable to process postal enquiries. If you need to contact an officer, or have left a voicemail message or sent a letter since 14 March 2020 and not received a response, please email leaving your contact details and an officer will get back to you.

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