Travel Norfolk car scheme

Our community travel service, powered by volunteers, helps eligible adults get to vital health, social and wellbeing services. With Travel Norfolk Car Scheme, you can count on a seamless door-to-door experience.

Booking your journey

Contact us at 0344 800 8020 (Monday to Friday, 9am - 5pm) to reserve your ride. Please give us at least three working days' notice before you travel. You're welcome to book up to two weeks in advance. While we do our best to undertake all journeys, requests are subject to transport being available. Occasionally, you might have to share your journey with another passenger.

Who can use our service?

Our service is available to adults who:

Have specific health or social needs, but aren't eligible for free transport
Are unable use or access regular public transport
Cannot access transportation from family or friends
Require transport for essential shopping like food or medication pick-up
Receive mobility allowance, including higher or enhanced rates, that can access the vehicle and destinations unaided
Have experienced a heart attack, stroke, or uncontrolled seizures in the past three months; in this case, they will need to be accompanied by a companion
Can get into and out of a vehicle unaided. (Unfortunately, we are unable to take people who travel in wheelchairs.)
Are welcome to bring a caregiver or assistant for support at appointments or services

We do not operate journeys from West Norfolk PE postcodes. See West Norfolk Community Transport's website for details of services covering the PE area.

Where can a driver take you?

Health-related journeys to medical centres such as hospitals, doctors or health clinics
Other medically-related appointments and preventative health care. For example, dentist, optician, physiotherapy, or occupational therapy
Day care and respite care
Essential shopping (food shop at supermarket)
Social activities or activities to help with general wellbeing

We will give priority to journey requests within Norfolk. Journeys outside of Norfolk will be considered - for example to get to a hospital appointment.

Please note, at weekends we can only cater for essential medical journeys due to limited volunteer availability.

Cost

The journey costs 45p per mile (50p per mile if a passenger's wife, husband, carer or chaperone travels with them). Please pay in cash directly to the driver on travel day; no other payment methods are accepted.

The charge includes the mileage the volunteer travels to and from your house. We always try to arrange the nearest driver to you so that we can keep charges to a minimum. If this is not possible then our staff will discuss this with you.

While we can't provide upfront quotes, the driver will call and speak to you about costs and the pick-up time before the day of the journey.

For appointments, the driver can wait up to an hour (extra charges may apply). For longer appointments, the driver will leave and return, and there may be additional journey costs.

Cancellations

Call 0344 800 8020 to cancel a booking. Please give as much notice as possible.

There may be a charge for late cancellations if the driver has already left to collect you.

Other local transport options

Use our transport finder tool to find other transport services in your area.

Find transport in your area (opens new window)

There are also Flexibus and other pre book schemes covering key areas in Norfolk.

Become a volunteer driver

We are always looking for volunteer drivers. Register your interest:

Volunteer as a driver (opens new window)

Feedback

If you want to provide feedback on the service you've received or have a formal complaint, write to:

Passenger Transport Manager, Transport Plus, Norfolk County Council, County Hall, Martineau Lane, Norwich, NR1 2DH.

Download the printable Travel Norfolk Car Scheme leaflet (PDF, 189 KB).