Make a complaint

We're always keen to hear how we can improve our services and understand that we won't always get everything right first time.

User feedback is an important part of this process.

Submit feedback about a service or Norfolk County Council employee

Track or submit a highways defect report

Make an official complaint

Complaints made to the County Council will be treated in confidence. The names of those making a complaint and details of the complaint will only be disclosed to those members of staff needing to know for the purposes of the investigation and your local County Councillor.

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