Make a complaint

If you are making a complaint for the first time, please use our feedback form to tell us about the problem.

We know that we won't always get everything right. This gives us a chance to sort it out before you make an official complaint.

You can send us feedback about a council service or a Norfolk County Council employee.

If you want to report a problem with a highway or public right of way, please use our report a highways problem page.

Your privacy is important to us

Before you fill in our feedback form, read our privacy notice which explains what to expect when we collect personal information.

Tell us something about a service or Norfolk County Council employee

If you are still unhappy

If you tell us about the problem first, that's normally the quickest way we can put things right for you.

But if you've tried telling us about the problem and you're unhappy with our response, you can make a complaint.

Make a complaint