If you are unhappy with the outcome of the discussions, you can ask for an appointment to see the headteacher, or in larger schools, this could be a member of the leadership team, deputy headteacher or assistant headteacher.
It is in everyone’s interests, particularly those of your child or children, for issues to be sorted out smoothly.
Try to end on a positive note with no bad feeling, even if it is not possible for all your requests to be met.
If a solution is proving difficult, the headteacher can speak to a governor who may be willing to offer some input to resolve the issue, but there is no obligation for any governor to become involved at this time.
If you are unhappy with the response from the headteacher, the procedure usually gives you the opportunity to meet with the school governors. The governors will not, however, meet with you until you have first tried to resolve your concerns with the headteacher.
At this stage, you will need to write a letter to the Chair of Governors, at the school address, marking the letter ‘for addressee only’.
The procedure usually tells you to request that a Governors Complaints Panel meets to hear your complaint.