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Contact Norfolk County Council

For information about what to do if you have coronavirus symptoms, please visit the NHS website. If you need advice on self-isolating or social distancing or to check your school or nursery is open for children that are eligible, please visit our coronavirus updates page.

For non-priority enquiries, the quickest way to get in touch is through our online form:

Contact us


Our customer service centre is only open for priority calls relating to Norfolk County Council services. This is to ensure that people most in need of help are able to get the information and services they need.

Priority calls include:

  • Calls from or about people who are shielding or self-isolating and need help getting food, collecting prescriptions, with transport or accessing community support. Our phone lines are also open 10am-4pm over the weekend to take these calls.
  • Question relating to key worker and eligible child arrangements at schools and nurseries
  • Calls about social care, including children and adults at risk of immediate harm
  • Reporting urgent highways problems
  • Enquiries relating to births, ceremonies and deaths
  • Access to our automated payments line

For all other enquiries, please use our online form or email us.

  • Main number - 0344 800 8020 (Monday to Friday 9am - 5pm)
  • Fax - 0344 800 8012 (Monday to Friday 9am – 5pm)
  • Text Relay 18001 0344 800 8020
  • Human Resources and staff enquiries - 01603 222212 (Monday to Friday 9am-5pm)
  • To report a problem with a street light call our contractors Amey - 0344 8008008

Norfolk County Council privacy notice

Contact us online

There are lots of other ways you can contact Norfolk County Council.


Email for all other non-urgent or non-priority enquiries.

Postal address

Norfolk County Council
County Hall
Martineau Lane

If you contact us using any of the methods above, your information may be recorded and we may share this with third parties and other agencies to answer your query or provide a service to you.

How to get to County Hall

The County Hall site is close to the A47 Norwich southern bypass, one mile from the railway station and from the city centre bus station.  Further information including maps, directions and transport details can be found via Google.  There is limited visitor parking available.

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