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Contact Norfolk County Council

We have made some changes to our usual contact channels. This is to adhere to Government and Public Health England guidelines on coronavirus, and so people most in need are able to access critical services and information.

All council facilities are currently closed to drop in visitors.


Use our online form to help us handle your enquiry as quickly as possible.

Contact us


Our Customer Service Centre is currently only open for the following priority services:

  • Calls from or about people who are shielding or self-isolating and need help getting food, collecting prescriptions, with transport or accessing community support
  • Social care, including children and adults at risk of immediate harm
  • Reporting urgent highways problems
  • Enquiries about births, ceremonies and deaths
  • Arrangements at schools and nurseries for eligible children and children of key workers
  • Making payments via our automated payments line

For all other enquiries, please use our online form or email us.

  • Main number - 0344 800 8020
  • Text Relay 18001 0344 800 8020

Normal telephone operating hours are 9am to 5pm Monday to Friday (with urgent help available out of hours for social care and highways emergencies).


Using our online form helps us deal with your enquiry more quickly and efficiently, but you can email us at


You can write to us at:

Norfolk County Council
County Hall
Martineau Lane

Other ways to contact us

If you contact us using any of the methods above, your information may be recorded and we may share this with third parties and other agencies to answer your query or provide a service to you. To find out about how we use your information read our Norfolk County Council privacy notice

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