The Council is here to help the people of Norfolk and we aim to give you high quality customer service.
However you contact us we will:
- Listen to you and take your views and needs seriously
- Be polite, professional and treat you with courtesy and respect and expect the same in return, from you
- Avoid the use of jargon and explain any technical language
- Answer your enquiry the first time you contact us if we can – and keep you up to date if it takes us longer
- Protect and use your personal information in line with our privacy notice
- Provide information in other ways if you need this, acknowledging and accommodating any specific disability related or translation requirements
- Proactively seek your feedback and use it to make services better
- Handle complaints professionally and politely and do our best to put things right as quickly as possible