Cookies

Cookies are small text files that are placed on your computer or mobile device by the websites that you visit.

Cookies are widely used in order to make websites work more efficiently, and/or enhance the user experience, as well as providing information to the owners of the site (i.e. for making customer-focused improvements to the site).

The law that applies to how cookies are used for storing information on your equipment (such as your computer or mobile device) changed on 26 May 2011.

The following information covers how our sites use cookies, and how to disable them if you wish.

If you disable cookies, it may prevent you from using some of the features on our websites (e.g. completing some of our online forms), or it may prevent us from collecting enough data to identify where we need to improve our site (e.g. Google Analytics).

We do not collect personal information through cookies.

Any information we collect via cookies is used anonymously, simply to improve our online services and enhance your experience of our websites. We will not use the information to identify individuals or share it with anyone else.

To find out more about cookies, including how to see what cookies have been set on your computer or mobile device, and how to manage and delete them, visit www.aboutcookies.org.

 

See the table below for more information about our use of cookies at Norfolk County Council.

 

Cookie(s)

Where it is used

Why it is used

More information and how to block

       

Session based cookies for online forms (.NET)

Main website (online forms)

Adult education enrolment site

These cookies are essential for our online forms and Adult education online enrolments to operate. They are set upon your arrival to the site. These cookies are deleted when you close your internet browser.

To ensure these cookies are not placed on your computer, we recommend that you disable cookies directly within your browser.

Blocking these cookies will mean you will not be able to use these online forms or the Adult education online enrolment function.

Visit the Microsoft website

Cookies for Firmstep forms  Main website (online forms)

These cookies are essential for our online forms:

AWSELB - "Amazon Web Services Elastic Load Balancer" - Used to direct your request to the appropriate server. No personal information is contained or used

firmstep2server - Used to direct your request to the appropriate server. No personal information is stored.

firmstep2session and ASP.NET_SessionId - A unique identifier given to you for the duration of your site visit. It is used to ensure that you and only you are shown information relevant to you. It contains no personally identifiable information, but is temporarily linked to your Forms account when you log in (if you use one).

 To ensure these cookies are not placed on your computer, we recommend that you disable cookies directly within your browser.

Blocking these cookies will mean you will not be able to use these online forms

Norfolk Electronic Library Online PC Booking Service (provided by Insight Media Internet Limited [iCAM])

Norfolk Electronic Library Online PC Booking Service

This cookie tracks the user’s session allowing them to use the service.

There is no user data stored in this cookie.

To ensure this cookie is not placed on your computer, we recommend that youdisable cookies directly within your browser.

Blocking cookies from this service will stop you using this website and the service.

Library Catalogue

Online Library Catalogue

The online catalogue uses session cookies to maintain the users current session.

This cookie holds absolutely no sensitive or personal information about you or your computer.

The catalogue also uses Google Analytics cookies to evaluate usage of the site.

To ensure this cookie is not placed on your computer, we recommend that you disable cookies directly within your browser.

Blocking cookies from this service will stop you using this website and the service.

Google Analytics cookies

Main website

Norfolk Insight website

Fire service website

These cookies are used to collect information about how visitors use our site.

We use the information to analyse the customer journey and help us improve the site.

The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they have visited.

To ensure this cookie is not placed on your computer, we recommend that you disable cookies directly within your browser.

Blocking cookies from this service will not stop you using our website, but we will be unable to capture information about your experience online and make improvements.

Click here for more cookies information from Google

Click here to opt out of being tracked by Google Analytics across all websites

SiteImprove Analytics cookies

Main website

These cookies are used to collect information about how visitors use our site.

We use the information to analyse the customer journey and help us improve the site.

The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they have visited.

To ensure this cookie is not placed on your computer, we recommend that you disable cookies directly within your browser.

Blocking cookies from this service will not stop you using our website, but we will be unable to capture information about your experience online and make improvements.

Text-to-speech tool (Readspeaker)

Main website

If you wish to save your preferred settings (e.g. speed) then it will use a cookie to keep these settings as you browse the site with Readspeaker turned on.

To ensure this cookie is not placed on your computer, we recommend that you disable cookies directly within your browser.

Blocking the Readspeaker cookie will not stop you using our website, but may prevent you from getting the best experience of the text-to-speech tool.

YouTube cookies

Main website(home page)

We embed YouTube video on our website home page. If you play an embedded video, YouTube will place a cookie on your computer.

To ensure this cookie is not placed on your computer, we recommend that you disable cookies directly within your browser.

Blocking YouTube cookies will not stop you using our website, but may prevent videos from playing properly.

Click here to see YouTube’s privacy statement

Twitter cookies

Main website
(home page and News section)

We embed a Twitter feed on our home page and News section to show the latest tweets between us and our customers.

If you click through to Twitter they may use both session cookies and persistent cookies to better understand how you interact with their service.

To ensure this cookie is not placed on your computer, we recommend that youdisable cookies directly within your browser.

Blocking Twitter cookies will not stop you using our website or viewing our tweets.

Click here to see Twitter’s privacy statement

Text Size Cookies

Fire service website

Adult education enrolment site

2nd air memorial library website

Norfolk County Council ezine – eg Your Norfolk

This cookie is used to remember the font size settings you have selected for the site.

This is not essential, as users can alter the text size in their browsers.

To ensure this cookie is not placed on your computer, we recommend that you disable cookies directly within your browser.

Blocking these cookies will not stop you using our website.

We may shortly consider removing this feature, as text size can be controlled by the user from the browser.

Sitecore cookies

Main website and my.norfolk.gov.uk

These cookies help us deliver personalised content to you and provide anonymous reports to us on how visitors use our site.

To ensure this cookie is not placed on your computer, we recommend that you disable cookies directly within your browser.

Blocking cookies from this service will not stop you using our website.

 Asp.Net cookies Main website and my.norfolk.gov.uk  ASP.NET_SessionID cookie is used to keep a status of your session as soon as you visit the website.

A SessionID cookie is required should you wish to login to the website.

Norfolk Heritage Explorer cookies

Norfolk Heritage Explorer website

The max/min cookies are used to remember the extent of the last map viewed by the user, so that when they return to the map using the “BACK” button their view is retained. These are not essential.

To ensure this cookie is not placed on your computer, we recommend that youdisable cookies directly within your browser.

Online poll cookies

Norfolk County Council ezine – eg Your Norfolk

Determines whether a customer has participated in an online poll on one of our ezines, to avoid people voting multiple times.

To ensure this cookie is not placed on your computer, we recommend that you disable cookies directly within your browser.

Blocking cookies from this service will not stop you using our ezines.

StatCounter statistics cookies

Norfolk County Council ezine – eg Your Norfolk

A third party, used to track how many people read the ezines.

To ensure this cookie is not placed on your computer, we recommend that you disable cookies directly within your browser.

Blocking cookies from this service will not stop you using our ezines.

Section authorisation cookies

Norfolk County Council ezine – eg Your Norfolk

Very occasionally non-public sections or eMagazines are locked and a cookie is used to allow login.

To ensure this cookie is not placed on your computer, we recommend that you disable cookies directly within your browser.

Blocking cookies from this service will not stop you using the vast majority of our ezine content.

Instant Atlas server cookies

Norfolk Insight website

Remembers which “look and feel” you have applied to the IAS user website (if there is more than one available)

Remembers how many items you like to see in a list by default

Remembers any choices you have made to increase/decrease the default font size using the buttons in the top right

Remembers the choice you made about which locale/language to view the site in (if more than one available)

Remembers the choices you made about which themes were expanded in a tree (on a tree by tree basis – different cookies for different trees)

The built-in forms authentication cookie for ASP.NET. Used when user logs in. This is an essential cookie for this function.

To ensure these cookies are not placed on your computer, we recommend that you disable cookies directly within your browser.

Blocking cookies from this service will not stop you using the website, but you will be unable to log in and the site will not remember your preferred settings.

 Cookies for Find Me directory (OCC marketplace)
Where it is used Name Purpose  Data stored by cookie Duration of cookie More information
Managing your current visit ASP.NET_SessionId  Stores the user's session ID to allow the site to recognise your movement around the site as being from one computer Information about the user’s current session Expires at the end of the session (when you close your browser) Without this cookie, much of the website’s functionality would be impaired, such as searching and filtering results, navigation breadcrumbs, etc
Managing your shortlist 
Shortlist
Records the services the user has added to their shortlist The IDs of the services in the shortlist One year Without this cookie the user would not be able to add services to their shortlist or have them be persisted there between visits to the site
Logging in to the Administrative area sqlAuthCookie Records that the user has successfully logged into their MarketPlace account An encrypted authentication key Expires at the end of the session (when you close your browser).

Without this cookie the user would not be able to log in to the website

In addition, as a third party (e.g. service provider) or local authority user of the MarketPlace, when you log into your account, the MarketPlace will use cookies to remember various configurations you make throughout the administrative area. These are not recorded by the server.

Logging in to the public area of the MarketPlace sqlAuthCookie Records that the user has successfully logged into their MarketPlace account An encrypted authentication key Expires at the end of the session (when you close your browser) Without this cookie the user would not be able to log in to the website
Remembering your search options

mp-search-…
(e.g. mp-search-serviceType)

Records the user’s advanced search options so that they can be recalled when refining the search or navigating back to the homepage The search field (encoded in the name of the cookie) and the value chosen
Expires at the end of the session (when you close your browser) Without this cookie the user’s advanced search options would not be remembered between page views
Text size accessibility widget TEXT-SIZE Records the user’s preference of text size so that it is persisted between pages and visits to the site Small, medium or large Permanent Without this cookie the text size will reset with every page visited
Social media sharing buttons
__atuvc, _atshc, _conv_r, _conv_v, bt, bt2, di2, dt, loc, ssc, ssh, sshs, uid, um, uvc Ensures the user sees the updated count if they share a page and return to it before the button’s share count cache is updated on the server Information on the share buttons the user has clicked Up to two years These cookies are part of a third-party social media widget used by the MarketPlace, produced by a company called AddThis. No data from these cookies are sent back to AddThis and disabling cookies would cause unexpected behaviour for users
CQC Widget ki_s, ki_t, ki_u, duplicates of the Google Analytics cookies (_ga, __utma, __utmz) The “ki_...” cookies are used by CQC via a third party company called Qualaroo to occasionally offer in-page surveys. See the Google Analytics entry for more details on their purpose, data and duration The Qualaroo cookies store whether you have been shown a survey already The Qualaroo cookies last 5 years  
Google Translate googtrans Records the choice if the user has used the Google Translate widget to change the language of the page A code representing the language chosen Expires at the end of the session (when you close your browser) Without this cookie the translation would be disabled with every page visited
Google Analytics  _ga, _utma, _utmb, _utmc, _utmz Together these cookies record how many people are using the website and how they move around the site once they've arrived. This helps us monitor how the website is used so that we can see where to make improvements and ensure a good service is provided
  • utma stores each user’s number of visits, time of the first visit, the previous visit and the current visit
  • _utmb and _utmc checks how long a visitor stays on the site: when a visit starts and ends
  • _utmz tracks where a visitor came from (search engine, search keyword, link)
  • _utma expires two years after your last visit to this site
  • _utmb expires 30 minutes after your visit, or after 30 minutes of inactivity
  • _utmc expires at the end of a session (when you close your browser)
  • _utmz expires six months after it was last set

Without these cookies, the user will see no difference in the functionality available to them, but maintenance and support of the site is made more challenging for the Local Authority. See Google’s analytics privacy policy for further information

 

 

 

 

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