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Cookies
Cookies are small text files that are placed on your computer or mobile device by the websites that you visit.
Cookies are widely used in order to make websites work more efficiently, and/or enhance the user experience, as well as providing information to the owners of the site (ie for making customer-focused improvements to the site).
If you disable cookies, it may prevent you from using some of the features on our websites (eg completing some of our online forms), or it may prevent us from collecting enough data to identify where we need to improve our site (eg Google Analytics).
We do not collect personal information through cookies.
Any information we collect via cookies is used anonymously, simply to improve our online services and enhance your experience of our websites. We will not use the information to identify individuals or share it with anyone else.
To find out more about cookies, including how to see what cookies have been set on your computer or mobile device, and how to manage and delete them, visit www.aboutcookies.org.
See the tables below for more information about our use of cookies at Norfolk County Council.
Essential (strictly necessary) cookies
| Cookie | Where it is used | Why it is used | More information | Third party |
|---|---|---|---|---|
| Session based cookies for online forms (.NET) |
Main website (online forms) Adult education enrolment site |
These cookies are essential for our online forms and adult learning online enrolments to operate. They are set upon your arrival to the site. These cookies are deleted when you close your internet browser. |
Blocking these cookies will mean you will not be able to use these online forms or the Adult education online enrolment function. |
Not third party |
|
Cookies for Granicus forms |
Main website (online forms) |
These cookies are essential for our online forms, and are only used to allow Granicus to know that you are logged in and the same unique user when you go to each web page. |
Blocking these cookies will mean you will not be able to use these online forms. | Third party |
| Norfolk Electronic Library Online PC Booking Service (provided by Insight Media Internet Limited [iCAM]) |
This cookie tracks the user’s session allowing them to use the service. There is no user data stored in this cookie. |
Blocking cookies from this service will stop you using this website and the service. | Third party | |
| Library Catalogue |
The online catalogue uses session cookies to maintain the user’s current session. |
Blocking cookies from this service will stop you using this website and the service. | Third party | |
| Asp.Net cookies |
ASP.NET_SessionID cookie is used to keep a status of your session as soon as you visit the website. |
A SessionID cookie is required should you wish to login to the website. | Not third party |
Non-essential cookies
Functionality cookies
These cookies are used to provide a more personalised experience on our website and to remember choices you make when you use our website.
For example, we may use functionality cookies to remember your language preferences or remember your login details, to avoid having to re-enter them and save you time.
You can stop these cookies being placed when you enter our website by using the green button at the top of this page to amend your cookies preferences on the relevant category.
| Cookie | Where it is used | Why it is used | More information | Third party |
|---|---|---|---|---|
| Text-to-speech tool (Readspeaker) |
If you wish to save your preferred settings (e.g. speed) then it will use a cookie to keep these settings as you browse the site with Readspeaker turned on. |
Blocking the Readspeaker cookie will not stop you using our website, but may prevent you from getting the best experience of the text-to-speech tool. | Third party | |
| YouTube cookies |
We embed YouTube videos on our website. If you play an embedded video, YouTube will place a cookie on your computer. |
Blocking YouTube cookies will not stop you using our website, but may prevent videos from playing properly. YouTube’s privacy statement |
Third party | |
| Sitecore cookies | Main website and MyNorfolk |
These cookies help us deliver personalised content to you and provide anonymous reports to us on how visitors use our site. |
Blocking cookies from this service will not stop you using our website. |
Third party |
|
Click4Assistance _C4AP _C4AS |
Main website online web chat |
_C4AP: Used to identify if the visitor is new or returning, includes historic activities such as when/if a chat has started, hotspot hit or conversion occurred. Type/duration: Persistent31/Dec/2030 |
It is possible to switch off cookies by setting your browser preferences. Turning cookies off may result in a loss of functionality when using any of the Click4Assistance services. | Third party |
Tracking and performance cookies
These cookies are used to collect information to analyse the traffic to our website and how visitors are using our website.
For example, these cookies may track things such as how long you spend on the website or the pages you visit which helps us to understand how we can improve our website site for you.
The information collected through these tracking and performance cookies do not identify any individual visitor.
You can stop these cookies being placed when you enter our website by using the green button at the top of this page to amend your cookies preferences on the relevant category.
| Cookie | Where it is used | Why it is used | More information | Third party |
|---|---|---|---|---|
| Google Analytics cookies |
These cookies are used to collect information about how visitors use our site. We use the information to analyse the customer journey and help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they have visited. |
Blocking cookies from this service will not stop you using our website, but we will be unable to capture information about your experience online and make improvements. More cookies information from Google Opt out of being tracked by Google Analytics across all websites |
Third party | |
| Twitter cookies - feed embeds |
We embed Twitter feeds on our website. If you click through to Twitter's website, it may use both session cookies and persistent cookies to better understand how you interact with the service. |
You can block these Twitter cookies on Twitter. Blocking will not stop you using our website or viewing our tweets. |
Third party | |
| Online poll cookies (HotJar) | Main website |
Determines whether a customer has participated in an online poll. |
Blocking cookies from this service will not stop you using our website, but we will be unable to capture information about your experience online and make improvements. |
Third party |
Targeting and advertising cookies
These cookies are used to show advertising that is likely to be of interest to you based on your browsing habits.
These cookies, as served by our content and/or advertising providers, may combine information they collected from our website with other information they have independently collected relating to your web browser's activities across their network of websites.
You can stop these cookies being placed when you enter our website by using the green button at the top of this page to amend your cookies preferences on the relevant category.
If you choose to remove or disable these targeting or advertising cookies, you will still see adverts but they may not be relevant to you.
| Cookie | Where it is used | Why it is used | More information | Third party |
|---|---|---|---|---|
| Google AdSense marketing cookies |
We use Google Adsense cookies to track some marketing campaigns. They also allow us to target relevant adverts at groups of people who have visited or interacted with certain pages on our website. They also help us to measure how effective our adverts are. We cannot identify individual visitors to our web pages through Google Adsense cookies. How Google processes personal data can be managed through the privacy controls and agreements customers have with Google. |
Blocking Google marketing cookies will not stop you using our website. |
Third party | |
| Facebook Pixel cookies |
We use Facebook Pixel to track our marketing campaigns. Facebook Pixel enables us to target relevant Facebook adverts at groups of people who have visited or interacted with certain pages on our website. It also helps us to measure how effective our Facebook adverts are. We cannot identify individual visitors to our web pages by using Facebook Pixel. |
Blocking Facebook marketing cookies will not stop you using our website. |
Third party | |
| Twitter marketing cookies |
We use Twitter cookies to track some marketing campaigns. They also allow us to target relevant Twitter messages at groups of people who have visited or interacted with certain pages on our website. They also help us to measure how effective our adverts are. We cannot identify individual visitors to our web pages through Twitter cookies. |
Blocking Twitter marketing cookies will not stop you using our website. |
Third party | |
| LinkedIn marketing cookies |
We use LinkedIn cookies to track some marketing campaigns. They also allow us to target relevant LinkedIn messages at groups of people who have visited or interacted with certain pages on our website. They also help us to measure how effective our adverts are. We cannot identify individual visitors to our web pages through LinkedIn cookies. How LinkedIn processes personal data, can be managed through the privacy controls and agreements customers have with LinkedIn. |
Blocking LinkedIn marketing cookies will not stop you using our website. |
Third party | |
| Google Adwords |
We use Google Adwords to place pay per click adverts on Google search results pages. If you visit our site after clicking on one of these adverts, you will have an adwords cookie set on your device. Data about your visit will then be collected by Google into an anonymised set of statistics that tell us how groups of people have responded to the adverts. This data is held on Google’s Adwords platform. |
Blocking Google Adwords advertising cookies will not stop you using our website. More about how to control your personal data on Google Adwords |
Third party | |
| Microsoft Ads | Main website |
We use Microsoft Ads cookies to track some marketing campaigns. They also allow us to target relevant adverts at groups of people who have visited or interacted with certain pages on our website. They also help us to measure how effective our adverts are. We cannot identify individual visitors to our web pages through Microsoft Ads cookies. |
Blocking Microsoft Ads marketing cookies will not stop you using our website. |
Third party |