Cookies

Cookies are small text files that are placed on your computer or mobile device by the websites that you visit.

Cookies are widely used in order to make websites work more efficiently, and/or enhance the user experience, as well as providing information to the owners of the site (ie for making customer-focused improvements to the site).

If you disable cookies, it may prevent you from using some of the features on our websites (eg completing some of our online forms), or it may prevent us from collecting enough data to identify where we need to improve our site (eg Google Analytics).

We do not collect personal information through cookies.

Any information we collect via cookies is used anonymously, simply to improve our online services and enhance your experience of our websites. We will not use the information to identify individuals or share it with anyone else.

To find out more about cookies, including how to see what cookies have been set on your computer or mobile device, and how to manage and delete them, visit www.aboutcookies.org.

See the tables below for more information about our use of cookies at Norfolk County Council.

Essential (strictly necessary) cookies

**Table showing essential cookies**
Cookie	Where it is used	Why it is used	More information	Third party
Session based cookies for online forms (.NET)	Main website (online forms) Adult education enrolment site	These cookies are essential for our online forms and adult learning online enrolments to operate. They are set upon your arrival to the site. These cookies are deleted when you close your internet browser.	Blocking these cookies will mean you will not be able to use these online forms or the Adult education online enrolment function.	Not third party
Cookies for Firmstep forms AWSELB firmstep2server firmstep2session ASP.NET_SessionId	Main website (online forms)	These cookies are essential for our online forms: AWSELB - "Amazon Web Services Elastic Load Balancer" - Used to direct your request to the appropriate server. No personal information is contained or used firmstep2server - Used to direct your request to the appropriate server. No personal information is stored. firmstep2session and ASP.NET_SessionId - A unique identifier given to you for the duration of your site visit. It is used to ensure that you and only you are shown information relevant to you. It contains no personally identifiable information, but is temporarily linked to your Forms account when you log in (if you use one).	Blocking these cookies will mean you will not be able to use these online forms.	Third party
Norfolk Electronic Library Online PC Booking Service (provided by Insight Media Internet Limited [iCAM])	Norfolk Electronic Library Online PC Booking Service	This cookie tracks the user’s session allowing them to use the service. There is no user data stored in this cookie.	Blocking cookies from this service will stop you using this website and the service.	Third party
Library Catalogue	Online Library Catalogue	The online catalogue uses session cookies to maintain the user’s current session.	Blocking cookies from this service will stop you using this website and the service.	Third party
Asp.Net cookies	Main website and MyNorfolk	ASP.NET_SessionID cookie is used to keep a status of your session as soon as you visit the website.	A SessionID cookie is required should you wish to login to the website.	Not third party
Managing your current visit ASP.NET_SessionId	Norfolk Community Directory	Managing your current visit. This cookie stores the user's session ID to allow the site to recognise your movement around the site as being from one computer.	Expires at the end of the session (when you close your browser). Without this cookie, much of the website’s functionality would be impaired, such as searching and filtering results, navigation breadcrumbs, etc.	Third party
Logging in to the Administrative area sqlAuthCookie	Norfolk Community Directory	Logging in to the Administrative area. Records that the user has successfully logged into their MarketPlace account	Expires at the end of the session (when you close your browser). Without this cookie professionals would not be able to log in to their account to view different types of content. In addition, as a third party (eg service provider) or local authority user of the MarketPlace, when you log into your account, the MarketPlace will use cookies to remember various configurations you make throughout the administrative area. These are not recorded by the server.	Third party
Logging in to the public area of the MarketPlace sqlAuthCookie	Norfolk Community Directory	Logging in to the public area of the MarketPlace. Records that the user has successfully logged into their MarketPlace account.	Expires at the end of the session (when you close your browser). Without this cookie the user would not be able to log in to the website.	Third party

Non-essential cookies

Functionality cookies

These cookies are used to provide a more personalised experience on our website and to remember choices you make when you use our website.

For example, we may use functionality cookies to remember your language preferences or remember your login details, to avoid having to re-enter them and save you time.

**Table showing functionality cookies**
Cookie	Where it is used	Why it is used	More information	Third party
Text-to-speech tool (Readspeaker)	Main website	If you wish to save your preferred settings (e.g. speed) then it will use a cookie to keep these settings as you browse the site with Readspeaker turned on.	Blocking the Readspeaker cookie will not stop you using our website, but may prevent you from getting the best experience of the text-to-speech tool.	Third party
YouTube cookies	Main website	We embed YouTube videos on our website. If you play an embedded video, YouTube will place a cookie on your computer.	Blocking YouTube cookies will not stop you using our website, but may prevent videos from playing properly. YouTube’s privacy statement	Third party
Text Size Cookies	Fire service website Adult education enrolment site 2nd air memorial library website Norfolk County Council ezine – eg Your Norfolk	This cookie is used to remember the font size settings you have selected for the site. This is not essential, as users can alter the text size in their browsers.	Blocking these cookies will not stop you using our website. Text size can be controlled by the user from the browser.	Third party
Sitecore cookies	Main website and MyNorfolk	These cookies help us deliver personalised content to you and provide anonymous reports to us on how visitors use our site.	Blocking cookies from this service will not stop you using our website.	Third party
Click4Assistance _C4AP _C4AS	Main website online web chat	_C4AP: Used to identify if the visitor is new or returning, includes historic activities such as when/if a chat has started, hotspot hit or conversion occurred. Type/duration: Persistent31/Dec/2030 _C4AS: Used to hold information about the Click4Assistance tools and proactive rules Type/duration: Session	It is possible to switch off cookies by setting your browser preferences. Turning cookies off may result in a loss of functionality when using any of the Click4Assistance services.	Third party
Managing your shortlist Shortlist	Norfolk Community Directory	Records the services the user has added to their shortlist.	Without this cookie the user would not be able to add services to their shortlist or have them be persisted there between visits to the site.	Third party
Remembering your search options mp-search-… (e.g. mp-search-serviceType)	Norfolk Community Directory	Remembering your search options. Records the user’s advanced search options so that they can be recalled when refining the search or navigating back to the homepage.	Expires at the end of the session (when you close your browser). Without this cookie the user’s advanced search options would not be remembered between page views.	Third party
Text size accessibility widget TEXT-SIZE	Norfolk Community Directory	Records the user’s preference of text size so that it is persisted between pages and visits to the site.	Without this cookie the text size will reset with every page visited.	Third party
Google Translate Googtrans	Norfolk Community Directory	Records the choice if the user has used the Google Translate widget to change the language of the page.	Without this cookie the translation would be disabled with every page visited.	Third party

Tracking and performance cookies

These cookies are used to collect information to analyse the traffic to our website and how visitors are using our website.

For example, these cookies may track things such as how long you spend on the website or the pages you visit which helps us to understand how we can improve our website site for you.

The information collected through these tracking and performance cookies do not identify any individual visitor.

**Table showing tracking cookies**
Cookie	Where it is used	Why it is used	More information	Third party
Google Analytics cookies	Main website Norfolk Insight website Fire service website	These cookies are used to collect information about how visitors use our site. We use the information to analyse the customer journey and help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they have visited.	Blocking cookies from this service will not stop you using our website, but we will be unable to capture information about your experience online and make improvements. More cookies information from Google Opt out of being tracked by Google Analytics across all websites	Third party
SiteImprove Analytics cookies	Main website	These cookies are used to collect information about how visitors use our site. We use the information to analyse the customer journey and help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they have visited.	Blocking cookies from this service will not stop you using our website, but we will be unable to capture information about your experience online and make improvements.	Third party
Online poll cookies	Norfolk County Council ezine – eg Your Norfolk	Determines whether a customer has participated in an online poll on one of our ezines, to avoid people voting multiple times.	Blocking cookies from this service will not stop you using our ezines.	Third party
CQC Widget ki_s, ki_t, ki_u, duplicates of the Google Analytics cookies (_ga, __utma, __utmz)	Norfolk Community Directory	The “ki_...” cookies are used by CQC via a third party company called Qualaroo to occasionally offer in-page surveys.	See the Google Analytics entry for more details on their purpose, data and duration.	Third party
Google Analytics _ga, _utma, _utmb, _utmc, _utmz	Norfolk Community Directory	Together these cookies record how many people are using the website and how they move around the site once they've arrived. This helps us monitor how the website is used so that we can see where to make improvements and ensure a good service is provided	Without these cookies, the user will see no difference in the functionality available to them, but maintenance and support of the site is made more challenging for the Local Authority. More cookies information from Google Opt out of being tracked by Google Analytics across all websites	Third party

Targeting and advertising cookies

These cookies are used to show advertising that is likely to be of interest to you based on your browsing habits.

These cookies, as served by our content and/or advertising providers, may combine information they collected from our website with other information they have independently collected relating to your web browser's activities across their network of websites.

If you choose to remove or disable these targeting or advertising cookies, you will still see adverts but they may not be relevant to you.

**Table showing targeting and advertising cookies**
Cookie	Where it is used	Why it is used	More information	Third party
Facebook Pixel cookies	Main website	We use Facebook Pixel to track our marketing campaigns. Facebook Pixel enables us to target relevant Facebook adverts at groups of people who have visited or interacted with certain pages on our website. It also helps us to measure how effective our Facebook adverts are. We cannot identify individual visitors to our web pages by using Facebook Pixel.	Find out how to set your advert preferences in Facebook	Third party
Twitter cookies	Main website	We embed Twitter feeds on our website. If you click through to Twitter's website, it may use both session cookies and persistent cookies to better understand how you interact with the service.	Blocking Twitter cookies will not stop you using our website or viewing our tweets. Twitter’s privacy statement	Third party
Social media sharing buttons __atuvc, _atshc, _conv_r, _conv_v, bt, bt2, di2, dt, loc, ssc, ssh, sshs, uid, um, uvc	Norfolk Community Directory	Ensures the user sees the updated count if they share a page and return to it before the button’s share count cache is updated on the server.	These cookies are part of a third-party social media widget used by the MarketPlace, produced by a company called AddThis. No data from these cookies are sent back to AddThis and disabling cookies would cause unexpected behaviour for users.	Third party