Report a highways problem

The online reporting form is temporarily unavailable while we do some essential maintenance to our systems. We're sorry for the inconvenience. If the issue you want to report is considered to be an emergency and a danger to life, you can still call us on 0344 800 8020

We have recently made changes to improve the MyNorfolk account. You will not be able to see status updates on highways problems raised before 13 May 2024 in your account, but you will still get email updates on these requests. When you report a new problem, provide your contact details and we will keep you up to date with progress. We're sorry for this inconvenience.

As the Highway Authority, Norfolk County Council maintains most of the 6,000 miles of roads in Norfolk, except:

Trunk roads (the A11 and A47) are managed by National Highways
Private roads are maintained by their owners
Street lights - report a problem to our contractor, Amey

For information on our response times, read our Transport Asset Management Plan.

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