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Accessibility statement for norfolk.gov.uk

This accessibility statement applies to www.norfolk.gov.uk.
This website is run by Norfolk County Council.

We want as many people as possible to be able to use this website.

For example, that means you should be able to:

  • Change colours, contrast levels and fonts
  • Navigate the website using just a keyboard
  • Navigate the website using speech recognition software
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We aim to meet the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.1 at AA level.
However, we know some parts of this website are not fully accessible:

  • many older PDF documents are not fully accessible to screen reader software
  • live video streams do not have captions
  • the preferences centre on our cookie control tool cannot be tabbed through with a keyboard

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

Contact us via email accessibility@norfolk.gov.uk.

We aim to respond to email enquiries within three working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website.

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact accessibility@norfolk.gov.uk.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

All our offices are currently closed due to the coronavirus pandemic, so visiting in person is not currently possible.
We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.
Our offices have audio induction loops, or if you contact us before your visit, we can arrange a British Sign Language (BSL) interpreter.

Contact us to ask about your visit 

Technical information about this website’s accessibility

Norfolk County Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non compliance with the accessibility regulations

Links

Some of our links are written as long URLs, which can be hard to understand. This fails WCAG 2.1 success criterion 1.4.10 (reflow).
We are currently working through the site and replacing long URLs with simpler link text as we find them.

On some pages the same link text is used for different link destinations. This fails WCAG 2.1 success criterion 2.4.4 (link purpose in context).
We are currently working through the site fixing these when we find them. When we publish new pages we’ll make sure link text meets accessibility standards.

On some pages the purpose of each link can't be determined from the link text alone. This fails WCAG 2.1 success criterion 2.4.4 (link purpose in context).
We are working through our site fixing these links. When we publish new pages we’ll make sure link text meets accessibility standards.

Tables

On some pages tables do not have a description set using the caption element. This fails WCAG 2.1 success criterion 1.3.1 (info and relationships).
We are fixing our existing tables. When we publish new tables we’ll make sure they meet accessibility standards.

Accessibility bar

The accessibility bar lacks a visible focus indicator. This fails WCAG 2.1 success criterion 2.4.7 (focus visible).
We are currently working on removing the accessibility bar while maintaining access to Readspeaker.

Cookie preferences centre

You cannot tab through the cookie preferences centre page using a keyboard. This fails WCAG 2.1 success criterion 2.1.1 (keyboard). 
We are currently working with our supplier to fix this issue.

Disproportionate burden

PDFs and other documents

We have over 4000 PDFs and other documents on our website. Most of these are not accessible to screen reader users. Roughly 3000 of our documents have been published since September 2018 and are included in the requirements. The other 1000 are exempt from the accessibility requirements.
Just over half of our documents (51%) have been downloaded fewer than 30 times in the last year. Due to low download figures for many of our documents and the time it would take to fix them all, we’ve decided fixing this 51% would be a disproportionate burden within the meaning of the accessibility regulations.
We have fixed our top 300 most downloaded documents which make up the top 10% of the most downloaded documents on the site. Since September 2020, we have only been publishing new and updated documents that meet the requirements. In this way we have fixed a lot of the remaining documents on the site and we will continue to work through our documents in this way.

Third party software and apps

Some online services we offer are built and maintained by third parties suppliers on our behalf.

The specific teams that operate these services are working with their suppliers to establish timescales for full audits of these services. Examples include:

  • Libraries catalogue
  • Adult education course bookings systems
  • Registration office appointment booking
  • Application Tracking Service
  • CMIS - committee papers portal
  • Adults’ social care portal
  • Children’s social care portal
  • Norfolk Education Online

Content that’s not within the scope of the accessibility regulations

Older PDFs and other documents

Many of our older PDFs and Word documents do not meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

Live video streams do not have captions. This fails WCAG 2.1 success criterion 1.2.4 (captions - live).
We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Older videos

Some of our older videos do not have captions. This fails WCAG 2.1 success criterion 1.2.2 (captions – pre-recorded).
We do not plan to add captions to these older videos because videos published before 23 September 2020 are exempt from meeting the accessibility regulations.

Maps

Our maps are not accessible to screen reader users. We have ensured that essential information included in maps, such as addresses or directions, are available in an accessible format.

Preparation of this accessibility statement

This statement was prepared on 22 September 2020. It was last reviewed on 28 January 2021.
This website was last tested in September 2020.
We tested our main website, available at www.norfolk.gov.uk using site monitoring platform, Silktide. We also carried out manual checks on key pages and documents.

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