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Accessibility statement for

This accessibility statement applies to

This website is run by Norfolk County Council. It is built and maintained by a third party supplier on our behalf.

We want as many people as possible to be able to use this website.

For example, that means you should be able to:

  • Change colours, contrast levels and fonts
  • Navigate the website using just a keyboard
  • Navigate the website using speech recognition software
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We aim to meet the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.1 at AA level.

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille contact us at

We aim to respond to email enquiries within three working days.

Reporting accessibility problems with this website

If you find any problems not listed on this page or think we're not meeting accessibility requirements, contact

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website's accessibility

Norfolk County Council is committed to making the website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Disproportionate burden

We are not claiming disproportionate burden on this site.

Content that's not within the scope of the accessibility regulations

Third-party content

We are not responsible for the accessibility of third party content that is not funded nor developed by us, or is not under our control.

  • This includes application documents that are submitted by third-parties in support of their planning applications

High contrast settings

We are aware that some elements do not behave as expected when we tested high contrast mode in Edge browser. This affects things like some buttons and links. While the elements do not fail any specific WCAG standards, we'll continue to work with the provider to fix these issues where possible.

Preparation of this accessibility statement

This statement was prepared on 23 February 2022. It was last reviewed on 23 February 2022. This website was last tested on 16 December 2021. We tested the website using Accessibility Insights for Web.

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