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Public transport accessibility

Norfolk County Council and all Norfolk's public transport operators are committed to making your journey on public transport as accessible and easy to use as possible.

Safe and better journey cards

These cards have been designed for bus users who may need some extra assistance when communicating with drivers. They include messages such as "please give me time to find a seat" and "please speak slowly".

There is a limited pre-printed supply available from Norwich Bus Station, First's Travel Shop on Castle Meadow in Norwich, and King's Lynn Bus Station. 


Mobility scooters

Not all mobility scooters are permitted to access buses - it varies by operator and depends on the size and type of scooter.

As a minimum, all Norfolk bus operators follow the national Code of Practice for the Use and Acceptance of Mobility Scooters on low floor buses.

To get a permit you will need to contact your local bus operator before you travel, but note that Konectbus operates a separate permit scheme.


Talking bus stops and Braille Bus Hailers

Vision Norfolk (opens new window) can sometimes supply Braille bus hailers and RNIB React key fobs. These are for use at bus stops across Norwich and Norfolk. 

Contact Vision Norfolk for more information.


Low floor and accessible vehicles

By law, all buses and coaches are low floor and accessible.

For more information, contact your bus operator.


Tactile map at Norwich bus station

A large tactile map that provides bus travellers with audible information is now available at Norwich bus station.

The map offers live travel information on bus station facilities, nearby bus stop locations and departure times.

Designed to be fully inclusive, the map is fitted with an RNIB React module and responds with a location message and sound when a user with a React key fob approaches.  If the user presses a button on the fob, the map will announce any message that is being displayed.


Community transport

Community transport schemes pick you up at your house, or the nearest safe place, and provide a door-to-door service.


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