Hospitality Team Member Level 2 Standard

Programme

This programme covers:

Knowing your customers
Meeting regulation and legislation
Systems and resources
Your role and responsibility
Customer experience
Product knowledge

This programme is designed to develop:

Interpersonal skills
Communication
Influencing skills
Personal organisation
Dealing with customer conflict and challenge

Duration

The duration of the Hospitality Member Apprenticeship will be 12-15 months.

It is the responsibility of the employer to ensure every apprentice is given 20% of their paid hours as time to learn.

Qualification

Full Hospitality Team Member Level 2 Apprenticeship. You may be required to take Functional Skills maths and English at Level 1 if you do not already hold the equivalent GCSE grade 2-9 or (old system A*-E).

Job Role

A hospitality team member can work in a range of establishments, for example bars, restaurants, cafés, conference centres, banqueting venues, hotels or contract caterers. Specialisms we can offer are:

Food preparation
Housekeeping
Reception
Barista
On demand test
Practical observation
Professional discussion
Business Project
Serving alcoholic beverages
Food and beverage service
Concierge & guest services
Reservations, conference and banqueting

Delivery

To help apprentices, there will be a variety in the ways they will learn:

Flexible start dates
Workplace/workshop learning
1 to 1 support from Assessor to Apprentice
Online learning environment for support throughout the Apprenticeship
Monthly workshops to cover knowledge

Progression

Progression is likely to be onto a hospitality supervisory or team leading role.